Service Parts Analyst

The Service Parts Analyst (SPA) plays a critical role in supporting vehicle launch readiness by managing the creation, maintenance, and release of service parts across multiple vehicle programs. This position ensures timely and accurate part setup using various internal systems and collaborates cross-functionally to resolve issues impacting service part availability and accuracy.

• Create, maintain, and release service parts to meet vehicle launch timing requirements.
• Manage high-volume part setups (8,000-10,000 annually) and changes (2,000-2,500 annually) based on Change Notices (CN).
• Utilize internal systems to ensure accurate part setup and tracking, including:
  
  
  
  • TeamCenter
  • SBOM / EBOM
  • WebCN
  • EMEA PDF
  • Fiat Systems (CSPS, ePER)
  • Internal Qlik Dashboards
  
  
  
  
• Support various vehicle change categories:
  
  
  
  • New: Entirely new vehicle family
  • Platform Variant (P/V): Significant modifications to existing platforms
  • Mid-Cycle Action (MCA): Styling updates with carryover structure
  • Carry Over (C/O): Minor updates or improvements
  
  
  
  
• Escalate issues promptly to FCA supervisors and participate in regular checkpoint reviews.
• Track progress using internal dashboards and communicate status updates effectively.

Basic Qualifications:

• High school diploma or GED
• 3+ years of experience in automotive service parts or as an automotive technician
• Computer proficient-PC literacy with Windows, Google, Microsoft Office
• Experience working in a team environment
• Problem solving skills

Preferred Qualifications:

• Bachelors degree
• Development of FCA/Stellantis service products
• Familiarity with:
  
  
  
  1. Bill of Materials
  2. Common service part practices and methodologies
  
  
  
  
• Good analytical, organization and communication skills