Supervisor, AR Special Billing

Job Summary

The Special Billing Supervisor is responsible for overseeing accounts receivable specialists who are responsible for invoicing large, complex customers via special handling billing accurately and timely. Coordinate with internal and external teams to follow SOPs in the billing process. This includes submission in third party portals, customized spreadsheets, email, and some postal mailed invoices. Teams should provide timely and accurate invoicing to our large commercial customers per contract agreement terms. Direct reports should also provide monthly reconciliation reports via tracking sheets to ensure all invoices have been submitted within the billing month. Monthly/weekly reporting to management regarding invoicing issues and held up items.

Key Performance Indicators

• Invoice issue percentage (monthly) timely and accurate

• Unprocessed billing volume due to data errors

• Days from service to invoice issuance

• Increased efficiencies via automating processes

Principal Duties and Responsibilities

• Lead teams responsible for special bill accounts with unique billing processes for large commercial accounts

• Oversee and ensure accuracy of daily, weekly, and monthly Billing and A/R transactions

• Implement policies and procedures and recommend new approaches to drive continuous improvements

• Research and resolve second and third level customer inquiries

• Supervise third party billing portal set-up and maintenance

• Develop key relationship with cross functional teams to mitigate invoicing errors

• Develop colleagues and facilitate team meetings and weekly one on ones with colleagues

• Provide innovative solutions for automation in special handle billing processes

• Supervise reconciliation, tracking, & reporting for all Special Billing teams

• Provide KPI's update weekly for each team to Senior Leadership

Required Experience

• Minimum 3 years progressive experience with corporate finance transactions such as accounts payable/receivable, billing, collects, etc. required.

• Minimum 1 year in a lead or supervisory role preferred

• Associates degree in business related field preferred and/or 3 years experience

• Good judgment, strong decision making and problem solving skills

• Advanced Microsoft Office Skills including MSExcel, MSWord and MSAccess

• Advanced knowledge of transaction based services

• Excellent people skills

• Advanced analysis and problem solving abilities

• Experience implementing standardized billing processes

• Knowledge of billing portals and systems preferred

• Accounting knowledge

• Prior experience with pest control industry a plus

Required Leadership Traits and Characteristics

• Strong leadership and project management experience

• Analytical thinking and resolution of problems, manage and make sense of large volumes of data to understand trends and identify opportunities ($240 million in customer billings annually)

• Excellent organizational skills, manage key milestones to achieve organizational commitments and results

• Strong communication and interpersonal skills

• Ability to work with various groups and individuals effectively

• Ability to maintain high level of accuracy

• Detail oriented

Formal Education, Qualifications or Training

• Associate's Degree in Business Administration/Accounting OR 3 years progressive related experience and/or training or equivalent combination of education and experience required

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