New

Sr. Technical Analyst

Hillrom
parental leave, paid time off, paid holidays, 401(k), employee discount
United States, California, San Jose
Aug 20, 2025
This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission. Your role at Baxter TheSr. Technical Analyst will be responsible for onsite management of theBaxterTechnologiesoutlined below. This position will work closely with the assigned hospitalandBaxterteams in order to provide best in class service to our users. Baxteroffers cutting edgetechnologiesto theworld's top healthcare providers. Our products support continuous efforts to improve patient care and increase caregiver productivity using the latestconnected care solutions. This is a fully onsite role within a hospital setting in Palo Alto. What you will be doing Develops a solid understanding of the entireBaxter Care Communications solution including technical architecture and product offerings. Develops strong, long-lasting end-user relationships, which are referenceable, including increasing adoption, ensuring retention, driving overall satisfaction and renewal of software and service for the hospital. Serves as the primary onsite subject matter expert. Assists otherBaxter departments and resources with all aspects of theconnected caredeployment, including communication, coordination, andprovisioning. Provides customer support and technical issue resolution via onsite support, email,IM, phone, and other electronic mediums. Works with cross-functional teams, which include hospital points of contact andBaxterteams suchas;Technical Support, Project Management, Logistics, System Engineering, Product Development, Area Sales Managers, and Customer Success Managers. Communicates with various departments to raise awareness of customer needs, requirements, concerns, and issues and follow through to resolution. Assists in identifying and developing best practices for the Care Communications solution, management, training, and support. Understands and communicates the Care Communications support process with the ability to assist in resolving issues. Tracks and trends issues to institute process improvements where possible to reduce issue escalations. Develops, updates, and delivers training for new employee orientation and provide continuous education to hospital staff when needed. Provides support and planning during upgradesandcompletes proper testing/validation of new feature sets. Creates and delivers presentations as needed. Navigates and organizes complex data analytics. What you will bring Bachelor's degree required Excellent interpersonal and communication skills and comfortability working with frontline nursing, physicians and point of care support services staff. Experience supporting and troubleshooting computer hardware and software in healthcare, preferably with nursing point-of-care solutions. Knowledge of systems integration workflow capabilities, requirements and protocols. General knowledge of wireless communication systems and protocols. Self-driven and proactive in determining areas of need to increase satisfaction. Ability to work both independently and in a collaborative team environment. Practical knowledge of healthcare industry preferred. A high degree ofPassion, Respect and Imagination! Ability to lift 25-30 lbs. We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $80,000 to $110,000 plus an annual incentive bonus. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location. #LI-OM1 Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. US Benefits at Baxter (except for Puerto Rico) This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits \| Baxter Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.