CVP, National Implementation

Location Designation: Fully Remote

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of being there when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

What You'll Do:

* Lead, coach, and develop a high-performing team of National Implementation Managers, providing day-to-day direction, mentorship, and strategic oversight.
* Drive ownership and accountability across the implementation team to ensure consistent, exceptional client experiences for large and complex implementations.
* Collaborate with senior leaders, client management, and distribution partners to align implementation efforts with strategic growth goals and relationship objectives.
* Define and monitor KPIs and performance metrics across the implementation function to ensure alignment with client expectations and enterprise standards.
* Sponsor and provide executive leadership for strategic client implementations while empowering the National Implementation Managers to execute operational plans.
* Ensure seamless execution of the implementation lifecycle - from sales handoff through post-go-live transition.
* Oversee creation of detailed implementation plans, timelines, stakeholder education, and client experience strategies.
* Foster continuous feedback loops with clients and brokers to refine implementation processes.
* Coordinate across departments (e.g., Contracts, Legal, FMLA Operations, Underwriting) to ensure alignment and execution excellence.
* Ensure enrollment materials, contracts, and administrative processes are accurate and compliant.
* Champion continuous improvement initiatives to enhance quality, consistency, and scalability.
* Serve as escalation point for implementation challenges and support in navigating complex issues.
* Lead or support finalist sales presentations to reinforce implementation model strength.
* Promote transparent and collaborative communication across all stakeholders.
* Recruit, develop, and retain top talent within the National Implementation team.
* Foster a culture of coaching, accountability, and strategic collaboration.
* Drive engagement in stretch assignments and development opportunities.

What You'll Bring:

* Bachelor's degree preferred.
* Minimum 7+ years of progressive leadership experience in group insurance or employee benefits.
* Proven success leading high-performing teams through complex implementations.
* In-depth knowledge of life, accident, and disability products and related administrative processes.
* Superior communication, negotiation, and interpersonal skills.
* Demonstrated experience in client consultation, problem-solving, and executive engagement.
* Strategic thinking with strong operational and process improvement skills.
* High emotional intelligence and collaborative leadership style.

Required Skills:

• 7+ years of leadership experience in group insurance or employee benefits
• Strong background in managing large-scale, complex client implementations
• Deep product knowledge (life, accident, disability) and administrative processes
• Excellent communication, negotiation, and client relationship skills
• Strategic and operational planning expertise
• High emotional intelligence and ability to lead cross-functional teams

Preferred Skills:

• Bachelor's degree
• Experience with finalist sales presentations
• Familiarity with FMLA operations and regulatory compliance
• Background in mentoring, coaching, and developing future leaders

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Pay Transparency

Salary range:$120,000-$165,000

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Job Requisition ID:92298

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