IT Support Spec I (102 CORP)

Scope of Work:

Providing help desk support and advanced troubleshooting of IT related services.

Job Responsibilities:

• Provide first level support for basic IT related issues and set priorities for incoming issues and requests to assure task completion
• Administer and maintain company wireless plans and devices
• Provide first level support for ERP (Enterprise Resources Planning) application
• Provide supports for Windows OS (Windows 7 and others) and MS Office suite
• Monitor mobile phone usages for savings and over usage
• Proactively gauge ticket delegation by reviewing technician dashboards and availability charts
• Provisioning user accounts and access rights via Active Directory
• Setup installs test new or reconfigured PC's
• Respond to the needs and questions of users concerning their access of resources on the network either by telephone or onsite visits
• Install, troubleshoot, research and correct desktop, applications and hardware issues
• Troubleshoot basic functionality of cellular mobile devices as pertains to business needs
• Promote positive and professional relationships with all company personnel and between its' divisions
• Perform other duties as assigned

Minimum Qualifications:

• Must have a minimum of 2 year(s) previous I.T related, or Customer Service Support experience
• High School Diploma or equivalent, 2 years of college prefer, a Bachelors Degree, or experience of equal value in applied discipline preferred
• Must be proficient with Microsoft OS, computers
• Must be proficient with Microsoft Office suites and applications
• Good understanding of wireless devices and wireless plans

Requirements: Knowledge, Skills, and Abilities (KSAs)

• Must have a working knowledge of a Helpdesk Technician and how it relates to the overall business and its objective
• Must meet goals and objectives set forth by the company
• Must be dependable and able to work independently and as part of a team
• Must conform to company policies and procedures
• Must protect the company assets and interest
• Able to build and foster effective business relationships with customers and other departments within the organization
• Able to work irregular and/or long hours that may include weekends and/or holidays when needed
• Able to travel to multiple company locations

WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

En Espanol

WPI es una institucio n EEO/AA (igualdad de oportunidad/accio n afirmativa) y no discrimina en base al sexo, edad, raza, color, religion, discapacidad fisica o mental, credo, origen nacional, estatus veterano, orientacio n sexual, infomacio n genetica, identidad de genero, o expresio n de genero en los programas o actividades los cuales opera.