Technical Service Manager (501-CMD)

Scope of Work:

Provide maximum technical support and technical training for construction and mining equipment service opportunities.

Job Responsibilities:

• Provide maximum in house and external customer technical support for construction & mining equipment.
• Manager day-to-day activities of Technical Services Group
• Provide weekly reports to Director of Training and Technical Support
• Work with all CMD branches to ensure consistency of Technical Support
• Perform other duties as assigned by the Director of Training and Technical Support
• Provide support for Diagnostic Software Installation, Function, and Licensing
• Document Technical Support on Service Pro Jobs as needed.
• Assist branches with new unit make readies for major accounts customers when required.
• Monitor and Respond Quickly to CMD Technical Support Request tickets.

Requirements: Knowledge, Skills, and Abilities (KSAs)

• Must be computer literate and proficient in a Windows environment (MS Word, Excel, Power Point and Outlook)
• Must be able to lift 50 pounds, must be able to bend and twist several times a day
• Must have the ability to effectively evaluate others
• Must have advanced technical skills
• Must have basic sales skills
• Must have good presentation and communication skills (verbal and written)
• Must be self-motivated and able to work with minimal direction
• Must maintain good client relations

WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

En Espanol

WPI es una institucio n EEO/AA (igualdad de oportunidad/accio n afirmativa) y no discrimina en base al sexo, edad, raza, color, religion, discapacidad fisica o mental, credo, origen nacional, estatus veterano, orientacio n sexual, infomacio n genetica, identidad de genero, o expresio n de genero en los programas o actividades los cuales opera.