Onsite AV & Crestron Support Technician - Washington DC

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

The Onsite AV & Crestron Support Technician is a hands-on Crestron-focused role responsible for maintaining, troubleshooting, and enhancing control system performance across executive-level meeting spaces and AV environments. This position emphasizes Crestron programming troubleshooting and minor code adjustments while also providing AV break/fix support and white-glove event coverage.

This is a full-time, onsite role requiring a 50-hour work week, with an evolving schedule that includes early mornings, evenings, and weekends in support of high-profile meetings and live events. The role requires both technical expertise and polished client service skills to ensure flawless AV experiences for executives and stakeholders.

What You'll Do:

Crestron Systems Support

• Act as the primary onsite specialist for Crestron-related issues.
• Diagnose and resolve control system failures, device communication problems, and logic errors.
• Perform minor programming edits (button maps, logic tweaks, device replacement integration, UI adjustments).
• Debug and validate programming changes using Crestron Toolbox.
• Coordinate with external programmers or integrators for escalated issues or larger design modifications.

AV Troubleshooting & Maintenance

• Perform daily onsite AV troubleshooting and break/fix support across displays, microphones, DSPs, conferencing systems, and networked AV endpoints.
• Conduct preventative maintenance, system health checks, and room validations.
• Support AV-over-IP environments (Crestron NVX, Dante) including configuration and troubleshooting.
• Track and resolve issues through ticketing platforms, ensuring clear service documentation.

Meeting & Event Support

• Deliver white-glove AV support for executive-level meetings, boardrooms, and live events.
• Provide real-time troubleshooting of Crestron panels, scheduling systems, and controlled devices during high-stakes sessions.
• Manage technical setup, in-room monitoring, and post-event breakdown for mission-critical events.
• Liaise between clients, AV/IT staff, and vendors to ensure timely resolution of issues.

Continuous Improvement & Growth

• Recommend Crestron code refinements or workflow enhancements based on user needs and recurring issues.
• Participate in test planning, system validation, and technical documentation of Crestron updates.
• Complete ongoing Crestron and manufacturer training to expand technical and programming expertise.
• Provide input for system upgrades and contribute to design refinements.

Work Schedule & Requirements

• Onsite, 50 hours per week (core 40 hours + additional event support).
• Evolving schedule that includes early mornings, evenings, weekends, and occasional holidays based on live event and executive meeting requirements.
• Flexibility and responsiveness are critical to support mission-critical operations.

What You'll Bring:

Education & Certifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Required Skills/Qualifications:

• 3-5 years of AV support experience with a strong emphasis on Crestron systems.
• Proficiency with Crestron Toolbox for troubleshooting and live debugging.
• Ability to make programming-level adjustments (button maps, logic flow, device integrations).
• Familiarity with SIMPL, SIMPL+ or SIMPL# for basic program edits; understanding of Fusion/XiO Cloud.
• Solid knowledge of AV signal flow, DSP (Biamp, QSC), conferencing platforms (Teams/Zoom/Webex), and streaming workflows.
• Ability to read and interpret Crestron system schematics, wiring diagrams, and as-built documentation.
• Strong troubleshooting across AV-over-IP environments and network-based AV systems.
• Professional, polished communication skills for high-profile client engagement.
• Strong organizational and documentation skills for service logs, system changes, and ticket tracking.

Preferred Skills/Qualifications:

• Junior Crestron Programmer experience or interest in growing toward a programming role.
• Crestron Certified Programmer (CCP) or Crestron Level 2 training.
• Experience with Crestron NVX configuration and troubleshooting.
• Strong networking fundamentals (TCP/IP, DHCP, VLANs, multicast routing).
• Knowledge of secure device deployment, PoE, and switch configuration basics.
• Advanced diagnostic skills for resolving latency issues, bugs, and complex control failures.