Information Systems Specialist

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Job Description:

The core responsibility of this position is exceptional end-user support-from resolving day-to-day technical issues to educating users on new solutions and best practices. The candidate's ability to listen, troubleshoot, and resolve issues efficiently will have a direct impact on the productivity of mining operations.

Additional responsibilities include maintaining and optimizing local and field networks, installing and configuring PC hardware and software, supporting site-specific applications, and ensuring secure and stable IT operations in alignment with both departmental and corporate standards. The candidate will also play a key role in onboarding and training users on new systems, as well as enforcing cybersecurity protocols and system integrity. This is an opportunity to support a dynamic operational environment where strong technical skills and a user-centric mindset will help drive efficiency, safety, and innovation across all levels of the organization.

ESSENTIAL DUTIES:

• Administer and maintain the local area network (LAN), including installation, configuration, testing, and documentation of network hardware and software applications.
• Provide timely support and technical expertise for field network operations to ensure continuous connectivity and performance.
• Act as a frequent liaison with the complete IT team across multiple mine sites and the corporate office to align on standards, share knowledge, and escalate issues as needed.
• Accurately log, track, and update service requests and incidents in the help desk system, ensuring timely resolution and consistent communication with end users.
• Manage and protect sensitive and confidential information in compliance with organizational policies and industry standards.
• Support system upgrades, conversions, and new technology implementations, working closely with project teams and stakeholders.
• Contribute to the ongoing security and protection of all systems and data through proactive monitoring and adherence to security best practices as defined by the corporate team.
• Diagnose and resolve software and hardware issues across desktops, laptops, mobile devices, and other peripherals to minimize user downtime.
• Assist in planning and executing IT projects, including deployments of new systems or enhancements to existing infrastructure.
• Collaborate closely with the infrastructure and support teams to resolve technical issues and deliver high-quality end-user support.
• Maintain compliance with all corporate standards and policies.

OTHER DUTIES:

• Enhance job knowledge by participating in training opportunities and reading professional publications
• Attend scheduled corporate collaboration meetings and participate in corporate-level projects as assigned
• Occasional field work and some out-of-state travel may be required

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Strong skills and practical application working in a Windows OS environment
• Strong skills and practical knowledge of PC hardware and software maintenance and troubleshooting
• Basic knowledge of security principals, Server, IP networking, PC and network technology
• Strong interpersonal and customer service skills
• Excellent English oral and written communication skills
• Must be available some evenings and weekends to provide support
• Required to clear annual Credit and MVR background checks

REQUIRED EDUCATION AND EXPERIENCE:

Must have at least 4 years of experience in Information Technology. Bachelor's Degree in related discipline preferred, but not required. Certifications or equivalent experience a plus.

EEO Statement:

EEO/M/F/disability/veteran You must meet at least the specific minimum requirements listed above to be considered a qualified applicant.