Genesis10 is currently seeking an Application Architect with our client in the financial industry located in Charlotte, NC and Plano, TX. This is a 12+ month contract position.
Responsibilities:
- Run the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics)
- Identify possible production issues, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams
- Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers
- Lead end-to-end maintenance responsibility of all production services related to technology
- Work activities specific to production shared services include: problem/incident management, release/deployment, operational readiness, capacity/availability management, application monitoring, service analytics and reporting, production governance, triage, associate support, change/configuration management
- Actively engage and lead production support issues/incidents
- Take ownership of escalations and perform trouble shooting, analysis, research and resolution
- Ensure production and performance SLAs are met and escalate issues which needs attention
- Perform analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software under moderate supervision
- Identify vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services
- Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, process improvements, standards and procedures
- Exercise judgment within defined procedures and practices to determine appropriate action
- Serve as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests
- Increase awareness and exposure to basic technical principles, concepts and techniques
- Resolve complex issues
- Work on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors
Requirements:
- 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
- Excellent written and verbal communication skills (English)
- Proven knowledge in some or all of the following: Java/J2EE Core Java, JDBC, EJB, Java Web Services Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services MuleSoft.
- Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft
- Strong operating system knowledge in Unix and Windows including strong scripting skills
- Experience with Oracle, DB2 and PL/SQL query performance tuning
- Knowledge of event driven and schedule driven batch processes
- Experience of handling various production support roles (technical L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
- Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring Production Governance
- Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
- Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
- Ability to work closely with Technology Infrastructure Teams, Development Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.
- Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration
- Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management
- Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues
Desired skills:
- Splunk, Kafka, Dynatrace, Python
Pay range:
$63.68 - $71.68
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Genesis10
life insurance, 401(k)
Aug 19, 2025