Financial Care Counselor - Duke Innovative Pain Therapies at Brier Creek

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

$5000 Commitment Bonus for qualifying candidates!

JOB LOCATION

Duke Innovative Pain Therapies at Brier Creek - 10207 Cerny St #114, Raleigh, NC 27617

JOB SUMMARY

We are seeking a Financial Care Counselor

JOB DUTIES AND RESPONSIBILITIES

• Check patients in/out. Greet and provide assistance to all patients and visitors.
• Make appointments for patients checking out and in any WQ that requires an appointment to be scheduled.
  
  
  
  • This includes, but not limited to, creating estimates, scheduling referrals, scheduling procedures, and scheduling radiology.
  
  
  
  
• Communicate with insurance companies regarding clinical information required toresolve issues relating to coverage and payment.
• Obtain benefits, prior authorization/pre certification and medical necessity reviews for services prior to being rendered.
• Calculate and collect payment for services.
• Ensure all insurance requirements are met prior to patient's arrival and inform patients of their financial responsibilities prior to arrival for services.

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business.
• Two years experience working in hospital service access, clinical service access, physician office or billing and collections. Or, an Associate's degree in a healthcare related field and one year of experience working with the public. Or, a Bachelor's degree and one year of experience working with the public.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.