Associate Director, Building Services

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:
We have an exciting opportunity to join our team as a Associate Director, Building Services.

In this role, the successful candidate The Associate Director of Building Services plays a vital role in ensuring the cleanliness, hygiene, and overall maintenance of the hospital's environment. This leadership position entails managing a team of housekeeping personnel, ensuring strict adherence to health and safety regulations, and working collaboratively with various departments to enhance the quality of patient care through a pristine and safe setting.

Job Responsibilities:

Title: Associate Director, Building Services

Department: Building Services

Reports to: Senior Director/Director

Position Summary:

The Associate Director of Housekeeping is responsible for ensuring cleanliness, hygiene, and overall environmental maintenance of the hospital. This leadership role includes managing housekeeping staff, ensuring compliance with health and safety regulations, and collaborating with various departments to enhance patient care through a clean and safe setting.

Principal Responsibilities:

Operational Management:

1. Manage all housekeeping functions at Tisch Hospital and assist other Building Services departments as necessary.
2. Oversee daily operations, including scheduling, employee training, and performance evaluations.
3. Establish work standards and workflow processes.
4. Effective management of both the housekeeping budget and resources is a key aspect of your role. You will oversee the procurement of cleaning supplies and equipment, striving to achieve cost-effectiveness while ensuring quality is not compromised.

Quality and Compliance:

1. Ensure consistent adherence to infection control protocols, maintaining compliance with regulatory standards such as the Joint Commission and CMS.
2. Conduct regular inspections of patient rooms, public areas, and staff spaces to meet cleanliness and maintenance standards.
3. Oversee data collection, monitoring, evaluation, analysis, and communication to meet departmental goals and inform policy development.
4. Stay informed on cleaning technologies and innovations, integrating advanced disinfection and sustainable solutions as appropriate.
5. Knowledge of Epic platform, analyzing trends in patient flow and resource and utilization
6. Engage in quality improvement initiatives and contribute to the broader strategic objectives of the hospital, fostering a culture of excellence in cleanliness.
7. Crisis Management and Emergency Response, Associate Director of Housekeeping plays a vital role in swiftly adapting cleaning protocols and responding to heightened sanitation demands. Your capacity to manage such crises effectively ensures that the hospital remains a haven for both patients and healthcare staff.
8. Innovation and Technological Advancements, staying informed about the latest cleaning technologies and methodologies is crucial in this role. You may introduce innovative cleaning solutions, such as advanced disinfection technologies or environmentally sustainable cleaning products, to enhance both effectiveness and efficiency.

Staff Development:

1. Supervise a diverse workforce (management and union staff), ensuring housekeeping tasks are performed safely, timely, and in compliance with established protocols.
2. Conduct staff performance evaluations and manage employee development.
3. Coordinate in-service training and cross-training initiatives to meet staff development needs.
4. Provide ongoing training and professional development opportunities for management staff to enhance their skills and knowledge in cleaning practices and safety protocols.

Cross-Department Collaboration:

1. Cross collaboration with various departments, including nursing, administration, and facilities management. Your ability to work effectively with other departments helps address specific cleaning needs, streamline patient flow, and enhance the overall patient experience.
2. Address and resolve complaints promptly and professionally.
3. Represent the department in meetings including Infection Prevention Committee, Environment of Care, Emergency Management, Risk Assessments, and Senior Leadership meetings.
4. Enhance Patient Experience and Satisfaction, you will implement initiatives aimed at elevating the overall patient experience and satisfaction.

Policy and Administration:

1. Develop departmental policies and procedures.
2. Maintain accurate records and statistics for administrative and regulatory purposes.
3. Model exemplary customer service skills in interactions with stakeholders.
4. Perform other duties as assigned.
5. Writes Policies and Procedures for the department as needed.

Minimum Qualifications:

• Bachelors degree in hospital care management or business administration.
• 8 years + of management experience with at least 2 years housekeeping management
• Exceptional communication and interpersonal skills.
• Proficiency in budget and inventory management.
• Strong problem-solving, multitasking, analytical, and conflict resolution skills.
• Ability to establish collaborative working relationships.
• Effective oral and written communication skills.
• Professional telephone etiquette.
• Ability to function calmly in stressful, fast-paced environments.
• Positive, customer-service-oriented personality.
• Proficiency in Microsoft Office suite (Outlook, Word, Excel).

Preferred Qualifications:

• Masters degree in a related field.
• Management experience in a hospital setting.
• Knowledge of the Epic platform.

Working Conditions/Physical Demands:

• Flexible scheduling, including availability to work evenings, weekends, or holidays as operational needs require.
• Ability to lift and maneuver heavy objects as necessary.
• Extended periods of walking and sitting.
• Ability to manage stress effectively.

Minimum Qualifications:
To qualify you must have a Bachelor degree in hospital care management, business administration
- A minimum of 8 years of experience in a housekeeping role, preferably within a healthcare setting, demonstrating a track record of leadership and operational excellence and 2 years of management experience.
Exceptional communication and interpersonal skills, enabling effective collaboration with various departments and staff members.
Proficiency in budget management and inventory oversight, ensuring efficient use of resources.
Strong problem-solving, multi-tasking, analytical/critical thinking and conflict resolution skills
Ability to establish and maintain collaborative and effective working relationships
Ability to communicate effectively in oral and written formats
Excellent telephone manner and use of professional vocabulary
Ability to function calmly in stressful situations and fast-paced environment
Positive, enthusiastic, customer-service oriented personality
Proficiency in Microsoft Office suite (Outlook, Word, Excel, etc.)

Preferred Qualifications:
Masters Degree in related field
Knowledge of Epic

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $117,107.95 - $202,011.22 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here