Senior Program Manager

Summary:

The ASPCA's Community Engagement program, based in New York City, improves access to vital pet services by connecting pet owners to low or no-cost veterinary care, spay/neuter, pet supplies, surrender services and more. This is done through in-home visits, case management and community events. Outreach and awareness level training to allied professional audiences like law enforcement and human service organizations is paramount to building the program's client base and conducting multi-agency approaches to resolving interconnected human and animal welfare needs.

The Senior Program Manager will play a key role providing strategic program support by developing and maintaining operations, creating reports, and collecting and analyzing data to identify trends and advise leadership on program direction. The Senior Program Manager will be a subject matter expert on operations around Community Engagement and the other Humane Law Enforcement team functions including Forensic Sciences and Law Enforcement Liaisons. The Senior Program Manager will apply their programmatic knowledge to identify opportunities for alignment with other internal teams and manage the processes necessary to implement these alignments which include but are not limited to: data collection, operations, project management, community engagement methods, and program strategy. The Senior Program Manager will also support the HLE department by facilitating strategic planning processes across teams and all documentation associated, overseeing data analysis and reporting, and proactively addressing other logistics and operations tasks as needed. The Senior Program Manager will lead the team's project management methodology and serve as a lead project manager to oversee new work.

Responsibilities:

Responsibilities include but are not limited to:

Program & Data Management (65%)

• Manage reporting on stories, data and metrics associated with operations for HLE department.
• Enter, prepare, and run data to run monthly reports to track data, measure impact and develop recommendations to address challenges.
• Write & design HLE's monthly report, distributed to internal stakeholders to share the department's accomplishments.
• Serve as the lead for writing, reporting and designing HLE's Annual Report. Write and edit stories compiled from each program to highlight accomplishments. Collect and report on metrics from the year. Design the report in Canva. Identify new ways to highlight the breadth of information in this report to best capture the accomplishments from the department.
• Serve as subject matter expert and thought leader overseeing database management to ensure department's needs are planned for and captured (e.g. Digitail, AirTable and Civicore)
• Lend expertise to Strategy & Research for data collection used in publications & studies (e.g., grooming research study). Liaise with the Strategy & Research (S&R) team to support the ongoing reporting and data needs of the CE team.
• Serve as the point person to Development for management of metrics on our Food Bank grants.
• Support Senior Director, CE in collaborating with other teams to identify and develop opportunities to leverage CE work to further local, state and national policy and program initiatives, including Government Relations (GR), Legal Advocacy & Investigations (LAI), Access to Vet Care (AVC), Strategy & Research (S&R) and other teams as appropriate.
• Utilize program data to identify opportunities for improvement or shifts in operations and strategy.
• Work with HLE leadership to build out program training materials to support future implementation of programs in other strategically identified communities across the country.
• Ensure data compliance and quality assurance by leading team through training and offering solutions to data challenges.
• Serve as main department liaison on all data collection tools and methods.
• Ensure team is apprised of changes in data collection methods and requirements and conduct regular training to ensure quality data entry and reporting.
• Serve as key project manager to manage a variety of projects from initiation through implementation and evaluation.

Field Work & Event Support (35%)

• Participate in CE casework and events by speaking with clients, assessing needs, and connecting pet owners to services.
• Serve as the lead for data management for HLE's large-scale vaccine events (200-300 pets per event, seven to 10 times per year). Ensure medical records are sent to clients post-event. Seve as Digitail lead during events.
• Participate in HLE's annual events: National Night Out & Heroes in Human Service Awards
• Work with Senior Manager to plan 2-4 "CE Training Days" per year. Help design agenda, identify training opportunities and plan day.
• Deliver high-level and specialized presentations to NYPD and other key audiences (govt. agencies, social service agencies, etc) to promote the CE program and facilitate referrals.
• Assist with Grooming Program events by helping with management of appointment booking, data collection and stories. Attend events on rotation with other managers.
• Participate in large scale NYPD and Community Engagement cases that require the physical removal and transport of animals.
  • Assist with daily care (cleaning kennels and habitats, walking and feeding dogs and cats, providing enrichment, doing laundry, etc) for these animals 1 time per week for up to 4 weeks on a few occasions per year.
• Transport animals from NYPD cases across the five boroughs as needed.

Exemplifies the ASPCA's Core Values:

• Has Commitment and dedication to improving the lives of animals
• Demonstrates Ownership and feels responsible for outcomes
• Believes in Team - that we are stronger together
• Seeks to Elevate others and reimagine what is possible.
• Focuses on Impact, specifically making change for animals

Qualifications

• Ability to thrive in a dynamic work environment
• Strong interpersonal skills, flexibility, and resiliency
• Ability to collaborate across departments with an emphasis on influence, buy-in and teamwork
• Strong Human Services/Client Services skills
• Excellent time management skills
• Cultural sensitivity and ability to interact respectfully with various populations
• Comfort with field work, working outside in variety of elements
• Interest in the human-animal bond and the link between violence towards human and animals
• NYS Driver's License
• Ability to lift 40 lbs. and do physical activity

Work Experience

• 3+ years of professional experience in project management and/or program development (required)
• Experience with Canva preferred
• Experience in Reporting, Data Visualization preferred
• Comfort with learning new databases and reporting tools (e.g., Civicore, Airtable, Digitail)
• Comfort with public speaking preferred
• Experience with field and/or casework preferred
• Experience with event planning and/or logistics preferred
• Experience with animal handling (cats and dogs) preferred
• Knowledge of animal welfare issues is helpful
• Experience with Microsoft Office suite required
• Bachelor's degree preferred

Compensation

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary ranges for this role are set forth below and may be modified in the future.

The target hiring range for this role $89,000-$94,000 annually.

Benefits

At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:

• Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.
• Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.
• Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions - we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.

Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.

For more information on our benefits offerings,visit our website.

Qualifications:

Language:

Education and Work Experience:

Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision - that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Your Employee Rights Under the Family and Medical Leave Act:
Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees' protected leave for certain reasons. Click on the link to learn more.

Applicants that are residents of Colorado: Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. We are permitted to require/request additional application materials; if those materials contain any age-related information, an applicant may redact the information before submitting an initial employment application.

Indiana Applicants: Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at careers@aspca.org. Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: (317) 232-2600 | Toll Free: (800) 628-2909; Hearing Impaired: (800) 743-3333 | Fax: (317) 232-6580; E-mail: icrc@crc.in.gov | Website: www.in.gov/icrc. Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: 463-999-1240; Fax: 317-226-7953; TTY: 1-800-669-6820;ASL Video Phone: 844-234-5122.