Compliance Director, Records Manager - Remote

Symetra has an exciting opportunity for a strategic leader to join our team as a Compliance Director, overseeing Records Management!

About the role

As a Compliance Director, Records Management, you will work closely with operations, technology and sales teams to champion best practices, manage compliance risks, and promote a strong ethics and compliance culture. You will proactively identify potential risks, communicate with senior management, maintain trust and credibility with business partners, as well as contribute to the direction and formation of departmental strategy.

What you will do

• Develop and execute a comprehensive records management strategy aligned with organizational goals, industry regulations, and data governance best practices.
• Serve as the organization's subject matter expert on all matters related to records retention, disposition, storage, and access.
• Collaborate with IT and other business areas during the evaluation of existing records management systems and technologies and the records management impact of new systems, technologies, and vendors.
• Collaborate with Law, Information Security, IT, Privacy, Business Continuity, and other business areas to ensure consistent records practices, and to identify and mitigate risks related to retention, and destruction.
• Design, implement, and update corporate records retention policies and schedules based on applicable laws and Symetra standards.
• Drive company-wide compliance with applicable records management regulations and monitor compliance with records management policies
• Partner with Law to support eDiscovery and investigations.
• Manage physical records inventories, including offsite storage, archival procedures, and secure destruction.
• Promote a culture of records stewardship and compliance through training, communications, and stakeholder engagement.
• Develop and deliver training and guidance to educate employees on records management policies and best practices.
• Supervise and develop a team of records management professionals.

Why work at Symetra

"Come hungry. Stay hungry. Symetra is a place where curiosity, continuous learning, and personal growth are truly valued. Don't be afraid to ask questions or challenge yourself-every step you take is worth it. You'll grow into a stronger, more empowered employee at one of the most diverse and equitable companies in the country." - Ashley C., Internal Wholesaler

"We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!" Stephanie F., VP Customer Service & Operations

"From day one, I felt welcomed and encouraged to bring my full self to work. Symetra truly lives up to its commitment to Diversity, Equity, and Inclusion-it's more than just words here; it's part of the culture." - Whitney T., Talent Development

What we offer you

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

$125,000 - $208,400 annually plus eligibility for Company Annual Bonus

Who you are

• High school diploma required.
• Bachelor's degree or equivalent experience in information management required.
• Certified Records Manager (CRM), Information Governance Professional (IGP) or similar certification strongly preferred.
• Minimum 8-10 years of experience in records management, preferably in the insurance or financial services industry, including 5+ years in a leadership role.
• Strong knowledge of records retention laws and industry compliance standards.
• Experience with Microsoft suite (e.g., Outlook, OneDrive, etc.), SharePoint, and records management software. (Experience with FileNet preferred.)
• Excellent collaboration, leadership, and written and verbal communication skills.
• Experience working cross-functionally with Law, Compliance, IT, and operations teams.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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