Rental Fleet Warranty and Technical Specialist

The Rental Fleet Warranty and Technology Specialist is responsible for ensuring all rental fleet assets are enrolled in the appropriate product warranty coverage including start and stop dates of coverage. The position assures maximum financial recovery through warranty by ensuring work orders are properly applied and warranty claims are submitted timely and accurately. The incumbent will also be responsible for utilization of equipment diagnostic technology and data analytics in support of both warranty enrollment and workorder recovery, and remote diagnostic performance.

A Rental Fleet Warranty / Technology Coordinator has moderate knowledge of warranty & claims process, OEM concepts, excellent data and causal analytical skills, and works with limited direct supervision.

The incumbent in this position is expected to model the following practices daily: 1)Demonstrate alignment with the company's mission and core business values. 2)Collaborate with key internal/external resources. 3)Participate in ongoing self-development.

Essential Functions:

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Verifies product warranty coverage including start dates, terms & termination dates.
• Reviews warranty claims, remittance, and variances as they pertain to OEM specific requirements for type of product.
• Provides support to Service Managers/Supervisors with Warranty related issues and questions.
• Reviews warranty work orders to ensure that all required information is present and additional supporting details or documentation is present for maximum financial recovery.
• Ensures Product Link is active on all rental fleet units and responsible for remote flashing of equipment software.
• Responsible for condition monitoring and analytics, including oil sampling, product status reports, & PM schedules.
• Analysis of Iron Pro Rental Fleet Report issued weekly by Technical Solutions Department.
• Maintains departmental and individual goals/metrics established by management.
• Works safely always and adheres to all applicable safety policies; comply with all company policies, procedures, and standards.
• Performs other duties assigned.

Knowledge, Skills, and Abilities:

• Knowledge of principles, practices, and methods of warranty administration as it applies to individual equipment and OEM's.
• Technical knowledge of OEM products.
• Knowledgeable with DBS and Simsi.
• Knowledge of DBS platform functionality to include navigating work orders, warranty claim segments, revenue segments, opening and closing work orders, and proper claim coding/coverage application.
• Proficient with MS Office products, e.g., Word, Excel, Outlook, etc.
• Demonstrates accuracy and thoroughness, and skills in a metric driven, collaborative team-oriented work environment.
• Understands the implications of new information in both current and future state and its application to problem solving and decision making.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Interpersonal and communication skills, both written and verbal, with the ability to adapt to a variety of DISC styles.
• Efficient customer service skills with an ability to solicit and receive feedback, respond promptly to requests, and meet commitments.
• Ability to instruct or discuss warranty procedures and expectations with other departments within HOLT CAT
• Ability to understand, interpret, and communicate warranty guidelines and claiming processes specific several major OEMs.

Education and Experience:

• High school diploma or equivalent required.
• Minimum two years of work-related skill, knowledge, or experience is required.

Supervisory Responsibilities:

• None.

Travel:

• Limited travel may be required.

Physical Requirements:

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations.
• This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Occasionally requires time spent walking, standing, and moving about in a shop or warehouse environment.

Work Environment:

• This job is generally performed in a professional controlled office environment.
• Occasionally this position will be required to perform duties in a shop or warehouse environment with exposure to dirt, chemicals, loud noise, dangerous equipment and materials.
• Frequently works at a fast pace with unscheduled interruptions.

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside.

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