New

Client Success Coordinator

WebMD
paid time off, sick time, 401(k), retirement plan
United States, New Jersey, Newark
Aug 18, 2025
Description Position at WebMD Client Success Coordinator - Medscape (Division of WebMD) About Us WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law. Medscape, a division of WebMD, is the world's leading digital destination for physicians and healthcare professionals. We create portals and mobile apps that deliver trusted clinical resources, the latest medical insights, CME opportunities, and peer-to-peer connections. Position Overview We're seeking a Client Success Coordinator to join our Account Management team. This entry-level role serves as a launchpad into client services, offering the chance to learn account management, campaign execution, and client relationship building. In this role, you'll work closely with sponsors to activate campaigns that connect them with their target audiences, while supporting Account Leads to deliver seamless, high-impact client experiences. Success in this role requires: Strong organizational and detail-oriented skills Ability to juggle multiple priorities in a deadline-driven environment Excellent communication and adaptability Interest in digital media, project management, and healthcare A proactive, self-starter mindset with growth potential Key Responsibilities Client Satisfaction Identify opportunities to improve overall client satisfaction Ensure high-quality and timely delivery of services/products Contribute to best practices and standard operating procedures Communication & Reporting Serve as a direct point of contact with customers Prepare accurate, client-facing reports and meet deadlines Present regular updates to clients and management Project & Account Management Assistance Collaborate with Account Managers and Project Managers Document and track project statuses to ensure client satisfaction Project Data Metrics Support Collect and document critical data, including tracking tags and program IDs Support delivery on key performance indicators (KPIs) Internal Team Coordination Help coordinate internal team workflows Ensure projects receive necessary client approvals Work alongside senior account managers to deliver successful outcomes Qualifications Bachelor's degree Some relevant experience (internships or up to 1 year preferred) Experience in digital production, media, agency, publisher, and/or healthcare (pharmaceutical agency experience a plus) Proficiency in G-suite, MS Office (Word, Excel, PowerPoint) Experience with project management systems (Workfront, Basecamp, MS Project, or similar) preferred Knowledge of marketing-related creative processes (especially pharmaceutical/agency experience) is a plus Compensation & Benefits Salary Range: $53,500 - $58,500 annually Eligible Benefits (within first 12 months): Health Insurance (medical, dental, vision) Paid Time Off (vacation, sick leave, flexible holidays) 401(k) Retirement Plan with employer matching Life & Disability Insurance Employee Assistance Program (EAP) Commuter/Transit Benefits (where applicable) Eligibility may vary based on job classification, schedule, work location, and length of employment.