Intern - Year Round (Digital Engineering Intern - Communications & Documentation)

Overview

The Digital Execution team is seeking a year-round intern to support the design, engineering, and delivery of member- and employee-facing digital experiences across Navy Federal's mobile, online, and Omnichannel platforms. This intern will take a lead role in researching, creating, editing, and publishing internal documentation. They will collaborate closely with leaders of digital developers and cross-functional partners to make policies and procedures clear, scalable, and accessible. Key deliverables include a library of reference materials, playbooks, dashboards, newsletters, multimedia assets, and intranet content that enhance team efficiency, quality assurance, collaboration, and operational clarity.

Responsibilities

* Research and prepare reference materials, business processes, and workflows.
* Draft, proofread, and edit internal communications including newsletters, playbooks, workflows, intranet sites, and engagement support materials with an eye for design and user interface.
* Lead the creation and maintenance of documentation libraries and dashboards.
* Collaborate with team members to gather requirements and translate them into clear documentation.
* Help organize and standardize policies and procedures using established or creating templates and editorial guidelines.
* Participate in cross-functional meetings and contribute to communication planning and execution.
* Maintain consistency in tone, style, and branding across all published materials.
* Develop and publish materials using formats and strategies that empower team members to independently update and maintain content over time.
* Stay current with internal tools, platforms, and communication best practices.

Qualifications

* Strong writing, editing, and proofreading skills with an eye for design and user interface
* Familiarity with Microsoft Office Suite, SharePoint, and basic graphic or video editing tools.
* Ability to thrive in a start-up like environment, with demonstrated initiative, resourcefulness, and adaptability.
* Strong attention to detail and organizational skills.
* Comfortable working independently and collaboratively.
* Experience with HTML, content management systems, or dashboard tools.
* Demonstrate resourcefulness by proactively pursuing training opportunities and acquiring proficiency in internal systems necessary for publishing content.
* Exposure to change management or project coordination.
* Familiarity with Navy Federal's culture, values, or digital platforms (a plus but not required).
* Desired: Currently pursuing a degree in Communications, Journalism, Technical Writing, Information Systems, or a related field.
* Desired: Interest in digital transformation, digital development, internal communications, and process improvement.

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