Director, Patient Billing Services

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

Minimum Qualifications:

• Bachelor's and five (5) years of experience in hospital patient accounting technology including a minimum of four (4) years of management or supervisory experience or an equivalent combination of education and experience.

Knowledge, Skills, & Abilities:

• Must have excellent skills and understanding of systems in general and be able to recognize and proactively address areas where efficiencies may be improved with modifications to technology; must be able to develop plans to implement changes in technology in such a way that the receivable will not be negatively affects. Must have excellent skills in motivating staff and addressing personnel issues.

Preferred Qualification:

• EPIC experience and/or certification

Key Responsibilities:

• Oversees the work of both the HB and PB Cash Posting/Control/Credit.
• Works to ensure this team meets goals and addresses all related issues
• Works with Treasury and Financial Management Office on balancing, corrections, and other issues as they arise.
• Researches payments that cannot be identified to ensure accurate posting
• Loads 835 files from payor websites and sets up payors for remits; enrolls all new 835 connections within 3rd party systems and works to identify and institute changes in technology on an ongoing basis
• Works with financial auditors when required
• Produces daily, weekly, monthly and yearly reports; new reports when needed
• Maintains responsibility for all billing office technology needs, determining hardware needs within the department and triaging trouble tickets
• Facilitates testing, implementing, and training on any change to legacy or vendor applications, file transfers to HBS vendors and reconciliation of those files within Base Place
• Serves as primary liaison to UAMS Information Systems department and the primary point of contact for IT departments with vendors who provide billing and collection services
• Serves as the UAMS owner of HBS-based bolt-on technologies
• Works with vendors to address any out of balance situations; maintains reports of the reconciliation process to meet Internal Audit requirements; works with UAMS IT and vendors to address any systemic issues with such transfers
• Responsible for both patient and insurance payment files received in EPIC
• Works to ensure that all applications are providing maximum efficiency to HBS and develops implementation plans to improve the use of technology within the department.
• Oversees the work of the Data Entry and Scanning areas, which report to this role
• Works to address any issues causing backlogs
• Oversees the team within the unit responsible for developing and distributing reports that provide management information about the status of the receivable or any special issue
• Responsible for creating and maintaining a HBS scorecard that monitors department performance on a weekly basis
• Creates an environment of positive enthusiasm, commitment to change, and team effort
• Encourages engagement of staff at all levels within HBS to participate actively in ongoing improvement
• Adheres to HBS and UAMS standards for professional conduct in the performance of all duties

Additional Information:

***This position works on-site***

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.