Concierge - Per Diem

The Concierge performs services in a designated area according to the policies, procedures, philosophy, and objectives of the department and hospital. Works cooperatively within department and other services to create a system of quality health care.

Location: Lowell General Hospital - 295 Varnum Avenue -Lowell, MA

Hours: Per Diem day and evening shifts: 2:00pm - 8:00pm or 4:00pm - 8:00pm
with every other weekend and every other holiday required

Duties and Responsibilities:

• Greets patients, families and guests as they enter the hospital through the main lobby, serving as a focal point for all inquiries and provide personal attention to guests needs

• Answers the patient information lines, releasing patient information when applicable. Also routes internal and external calls.

• Will circulate throughout the lobby, initiating contact with customers in order to identify and address questions and concerns.

• Makes "search" runs for wheelchairs ensuring the patients or visitors to the hospital are provided with necessary transportation.

• Trains new volunteers in all aspects of responsibilities

• Continually upgrading all information needed by the concierge employees and volunteers assuring a professional and accurate information system.

What We Offer:

• Competitive salaries and benefits

• 403(b) retirement with company match

• Free on-campus parking

• Career growth opportunities

About Lowell General Hospital:

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet-recognized community hospital. As a member of our team, you'll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Magnet Designation:
TheAmerican Nurses Credentialing Center(ANCC) honored Lowell General Hospital withMagnet Recognitionfor excellence in nursing care, our fourth designation achieved in March 2025! The Magnet Recognition Program recognizes healthcare organizations dedicated to nursing excellence, professionalism, and patient-focused care. It is the highest level of recognition an organization can receive for providing the very best quality in patient care. Only nine percent of hospitals in the United States have achieved Magnet status and fewer than one percent of hospitals have achieved a fourth consecutive Magnet designation.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.