Service Manager, LTSA

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of 5.2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Hydro is hiring for:

Service Manager, LTSA

Remote

Position Summary

The Service Manager LTSA drives the growth and performance of Long-Term Service Agreements (LTSAs) in North America by defining strategic and operational measures, developing market-driven concepts, and enabling the sales organization to successfully offer and sell LTSA solutions. Acting as both business developer, sales manager and strategic coordinator, the role ensures alignment between market needs, customer expectations, and Voith's service capabilities to maximize customer satisfaction, market share, and profitability.

Key Responsibilities

• Develop and implement a comprehensive LTSA growth strategy aligned with the company's long-term goals, including clear objectives, measurable KPIs, and a defined execution roadmap.
• Lead negotiations and close strategic LTSA deals, ensuring competitive positioning and value delivery for customers.

• Support the regional sales team in pipeline generation, proposal development, and opportunity closure for LTSA projects.

• Establish and maintain strategic partnerships that enhance LTSA offerings, expand market reach, and strengthen competitive advantage.

• Steer and coordinate cross-functional collaboration (Sales, Service Execution, Project Management, Engineering, Supply Chain) to ensure strategic measures are executed effectively.
• Ensure regional LTSA financial and performance targets are met, including order intake, revenue, and profitability goals.

• Position LTSA solutions competitively in the market, differentiating Voith's value proposition and proactively identify evolving needs to adapt and improve LTSA offerings..

• Provide regular reports and strategic insights to senior management, recommending actions for continuous improvement and ensure business governance and adherence to defined processes

Qualifications & Skills

• Bachelor's degree in Engineering, Business Administration, or related field (Master's degree preferred).
• Proven experience in business development, service sales, or strategic account management within the energy (preferably hydro) or industrial sector. Alternatively, you have experience in O&M / Asset Management of hydro power plants in a leading position.
• Strong knowledge of service contract models, particularly LTSAs, and the hydropower or related industries.
• Excellent negotiation, communication, and relationship-building skills.
• Demonstrated ability to lead cross-functional initiatives and manage complex projects.
• Strategic thinker with strong analytical, problem-solving, and execution skills.
• Proficient in CRM tools (Salesforce preferred) and MS Office Suite.
• Travel required 40%

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.