Network Administrator I

This position is located in Tulsa, OK and is required to work in the office at least 3 days per week.

• Actively supports the Company's commitment to safety and its "Core Values".
• Represents the Company at all times with high moral standards while adhering to the Company's "Code of Business Conduct and Ethics".
• Responds to assigned Service Desk work orders within established guidelines.
• Serves as the escalation point from the Customer Care Coordinator team.
• Engage with customers to gather basic information around the request or incident, assist users in using technologies that are already in place and provide basic troubleshooting information & support using documented cases & procedures.
• Trouble shoots computer hardware and software including installation, repair, and upgrade of PC's including printers, phones, and other forms of electronic communication.
• Recognizes the technical needs of our customers, articulates the business needs and has a basic understanding of solution identification.
• Empowers end users by training and educating them when repairing their PC's.
• Participates in the on-call rotation for the Operations Support group.
• Establishes and maintains healthy working relationships with clients, vendors and peers.
• Perform other responsibilities as required or assigned.

• 1+ years' experience in PC software and hardware support
• Associates degree in Computer Science or equivalent job-related experience/knowledge.
• Knowledge of PC hardware, network printers, and phone systems.
• Working knowledge of Microsoft desktop operating systems and products and Microsoft to network connection.
• Strong customer service orientation with problem solving and troubleshooting skills.
• Ability to maintain confidential information in a discreet manner.

• This position will require working outside of normal business hours upon occasion including participating in an on-call rotation schedule.
• Occasional travel may be required.

Full-time employees are offered a comprehensive benefits package, including medical, dental and vision plans covering eligible employees and dependents, disability benefits, life and AD&D insurance, an employee assistance program (EAP), a 401(k) plan with company match, an employee stock purchase plan (ESPP), a robust wellness program and adoption assistance. Some employees may also be eligible for paid time off, tuition reimbursement and a performance or safety bonus program.

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At Matrix, we are dedicated to building a diverse, inclusive, and authentic workplace. We encourage all whose experience aligns with the listed qualifications to apply and explore joining our organization.

EEO/M/F/Disability/Vets/Affirmative Action Employer

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, genetic information, marital status, disability, veteran status, or other legally protected characteristic or category.

Applicants must be currently authorized to work in the United States on a full-time basis.