Patient Services Coordinator I

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

Minimum Qualifications (Essential for the job - the applicant must possess at the time of hire):

• Education, general:

• High School Diploma/GED plus 1 year administrative experience

• Special knowledge, abilities and skills:

• Ability to follow oral instructions, read and write.

• Ability to communicate with staff, patient/families following Guest CARE guidelines

Preferred Qualifications (Non-essential for the job -the applicant may possess at the time of hire):

• Experience, amount (in years) and type:

• One or more year(s) of clerical experience

• At least 6-months' experience with computers and/or electronic records

• Licenses, certificates, or registration:

• Certification as a nursing assistant or military corpsman

Additional Information:

Responsibilities:

• Respects patient's privacy and confidentiality; treats patients and visitors with care, compassion and dignity; promotes positive image of UAMS; assists other staff members in completing job assignments; is cooperative and pleasant to coworkers; and responds to coworkers' needs.

• Assumes responsibility for personal safety by using proper body mechanics, universal precautions and proper handling of hazardous materials; and responds in emergency situations.

• Provides input on safety issues.

• Intervenes in unsafe situations by taking action; and documents in PSN system.

• Serves as a resource, supporting department members in the performance of their duties.

• Notifies appropriate staff members of problems requiring prompt intervention; identifies and reports areas where cost effectiveness can be implemented within the department; and utilizes department supplies, equipment and services appropriately.

• Participates in ongoing hospital performance assessment and process improvement; ensures continuing department performance assessment and process improvement; and creates work processes to enhance customer satisfaction and reduce waste.

• Performs Role of Patient Service Coordinator (50%)

• Participates in Unit/Work Group Organization, Evaluation and Growth: documents attendance at 50% or more of unit staff meetings; reads and initials staff meeting minutes when unable to attend; reads and initials communication book per unit standard.

• Communicates Constructively and Informatively: uses chain of command when communicating; communicates accurate, clear and complete information per standard; listens and initiates feedback to ensure effective communication; demonstrates good judgment in information shared with patients and peers; manages incoming and outgoing calls per Department and UAMS policies; uses care scripts as indicated; relays phone messages accurately and promptly; communicates effectively with the internal and external customers and with the public.

• Identifies Problems, Quality and Patient Issues: utilizes proper chain of command for problem solving; refers related patient care issues/problems to Registered Nurse (RN)/Clinical Services Manager (CSM) promptly.

• Acquires initial and ongoing Competencies needed for specific role; achieves competencies to manage new/modified procedures and equipment promptly; completes initial orientation and ongoing unit competencies per standards; maintains and incorporates into practice up-to-date knowledge regarding policies and procedures involved in job responsibilities.

• Manages Patient Information (Computerized or Paper): obtains needed information and corrects discrepancies in document; researches records to obtain information and compiles data for reports; establishes and updates document files; determines patient's discharge status and communicates to RN; Checks: Progress notes for signature, death note by MD and RN, MD discharge note, "Do Not Resuscitate (DNR)" order for attending MD and DNR; verifies patient information; determines the attending physician and the resident physician at discharge; arranges discharge patient records correctly; maintains medical records and bedside charts each shift; transcribes and initiates eChart order entry and faxes; utilizes EPF to view Advance directive and Consents.

• Provides Clerical Support in an Efficient, Effective Manner: copies documents with patients' consent as required; maintains unit patient and transport log; maintains unit kardex; contacts additional staff when requested; assists CSM or Charge Nurse by: making copies, obtaining CSM mail, distributing unit mail, checking/scheduling/maintaining communication book and memo board, and relaying messages; performs other duties as assigned promptly and accurately; orders unit: patient supplies as requested and per unit policies; obtains patient protocols, education material, patient appointments and MD call schedule as requested.

• May perform other duties as assigned.

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.