New 
Project Analyst
 Mass General Brigham (Enterprise Services) | |
 United States, Massachusetts, Somerville | |
| 399 Revolution Drive (Show on map) | |
 Jul 21, 2025 | |
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About The Team
We're leading the charge in redefining how Digital delivers support across Mass General Brigham. Our team is building smarter, more intuitive service experiences-making it easier for staff to get help when and where they need it. By combining proven IT Service Management practices with cutting-edge AI tools like Moveworks and Avaamo, we're on track to boost self-service success from 30% to 70%. If you're passionate about innovation and have a track record of driving impact, come help us shape the future of service management and delivery at MGB. Reporting to the Manager, Digital Solutions Delivery, this position will support a variety of service delivery transformation initiatives across MGB's Digital organization. The Project Analyst will collaborate with stakeholders across the Digital organization to assess the current knowledge management landscape, assist in defining strategic frameworks, and support the implementation of industry best practices such as KCS and ITIL. In addition to these responsibilities, the analyst will play a critical role in project performance tracking by analyzing data, preparing dashboards, reports, and presentations; and providing actionable insights to improve efficiency. This role will also assist with documentation, scheduling, and status reporting, while tracking KPIs, and timelines to support project managers. A key focus of this role will initially be supporting the development and implementation of a knowledge management governance structure. Longer term, supporting ongoing operations of a knowledge management governance structure to advance our evolving Service Delivery goals. Experience with platforms such as ServiceNow and Moveworks is highly beneficial, as these tools are central to enhancing knowledge accessibility and empowering employees through self-service solutions. This position requires a detail-oriented and highly motivated individual who is comfortable managing multiple priorities and contributing across a dynamic and evolving digital environment. Responsible for managing and optimizing digital and information systems projects. This role involves analyzing project requirements, collaborating with healthcare professionals and IT teams, and ensuring the successful implementation of digital solutions that enhance patient care and operational efficiency. What You'll Do -Analyzes project requirements and objectives and contributes to project plans, including timelines, resource allocation, and risk management tailored to healthcare contexts. -Monitors project progress and performance, providing regular updates and reports to healthcare leadership and stakeholders. -Analyzes project data and performance metrics to assess the impact on patient care and operational efficiency. -Develops and executes test plans to ensure the functionality, performance, and compliance of digital solutions. -Identifies opportunities for process enhancements and contributes to the development of best practices for project management and digital solutions by staying updated with healthcare technology trends, regulatory changes, and industry best practices to drive innovation and efficiency.
Skills for Success Onsite Flexible Working Model Required
Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |