GENERAL SUMMARY/OVERVIEW STATEMENT:
The clinical director of a disease center is responsible for disease center clinical operations and serves as the essential link between cancer center administration and the staff physicians. They are the representative of cancer center administration in their practice sphere. They are responsible both for maintaining the highest quality standards of practice in their disease center but also for being agents of productive change, effectively communicating with their team.
The Clinical Director will spend time at both AMC locations. This position is for a five-year term, potentially renewable for a second.
The department is seeking two Clinical Directors to jointly lead the Breast Oncology disease center as part of a Co-Clinical Director model.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Clinical Operations
- Ensure timely, high-quality delivery of patient care consistent with the vision outlined by the program director
- Partners with Vice Chair - Operations, Network Director, Senior Administrative Director, Nurse Directors, and APP Directors on clinical operations matters.
- Assist in planning for the appropriate number of multidisciplinary clinic slots by disease subspecialty to support rapid clinical access
- Manage these multidisciplinary clinics fairly allocating across faculty at all appropriate sites of care
- Support access team for routine, urgent and VIP patients Coordinate with Infusion Center
- Onboard new faculty in collaboration with administration and program director
- Collaborate with MGBCI marketing on development of website updates, mailers, communications, and patient education materials
- Provide input on metrics for compensation planning and quality in collaboration with the Program Director and ACMO
- Identify development of new sub-programs within your disease center in collaboration with colleagues throughout MGB
- Provide input on disease center FTE needs, including MD, clinic staff, nursing, and APPs, as well as for future planning for growth and expansion
Disease Center Culture and Structure
- Build a collaborative disease center structure including all members of the physician, APP, RN and research staff as well as medical assistants, front desk and phlebotomy from across all sites of care
- Facilitate operations improvement and efficiency efforts
- Partner with marketing and operation staff on patient experience efforts
- Collaborate with SOURCE clinical director to build supportive care and survivorship plans
- Partner with operational team on space utilization, management and planning
- Participate in MGH/BWH Oncology Medication Stewardship activities
- Ensure integration of other key disciplines: Genetics Counseling, Social Work, Nutrition, Integrative Therapies, etc
Quality - in conjunction with ACMO
- Ensure clinical quality
- Organize weekly new patient meetings
- Discussion of all new and appropriate complex patients
- Adaptation to new data, new trial results
- Open conferences to network staff
- Participate in weekly research meetings run by the Program Director
- Ensure attendance of at least 1 representative of the disease center at new patient conference
- Collaborating with APP lead to mentor and ensure quality of APP practice
- Review off-label chemotherapy requests
- Participate in QI, including development of standard pathways and care redesign
- Provide input for EPIC related matters including order set development
- Provide input on any safety reports in unit
- Ensure faculty are compliant with hospital standards
- Participate in review of OPPE and FPPE quality reviews
- Ensure that conflicts of interest for your disease center staff are submitted yearly
- Collaborate with radiology, pathology and other disciplines to facilitate high quality cancer care
Network, Satellites and International Programs
- If there is no disease center network liaison:
- Act as the entry point for network patients into your disease center - timely responses to referring MDs and consultations from our own network staff
- Ensure appropriate access for referral hospitals as identified by Network Development
- Attend at least 1 network conference
- Work with disease center physicians to staff appropriate tumor boards
- Ensure participation in weekly Network Patient Conferences
Clinical Research
- Promote clinical research
- Monitor disease center accruals and identify strategies for increased accrual
- Partner with Termeer Center for Phase 1 trials
- Facilitate forums for education about new trials to local and network staff
Education
- Organize community-based CMEs to support program growth in collaborations with Cancer Center Marketing Department
- Develop educational conferences
- Ensure excellent training experience for residents and fellow rotations
Philanthropy
- In concert with Program Director:
- participate in Disease Center fundraising activities
- provide input into Disease Center case statements
- Participate in Development prospecting and fundraising meetings
MINIMUM JOB QUALIFICATIONS:
- M.D. degree; board certification in Medicine
- Demonstrated clinical, research, and leadership accomplishments and a strong reputation in the field of hematology oncology
- At least three years of experience after fellowship
- Effective organizational and communication skills
- Exemplary ability to mentor and develop others to support faculty and staff retention
- Strong work ethic and program development or business-oriented perspective
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Leadership: A demonstrated track record of leadership and the ability to interact with all members of the organization in ways that enhance understanding, respect, cooperation, and problem solving is essential.
- Results orientation: Results-driven approach with experience/ability to achieve results in a metrics based analytical environment.
- Organizational Skills: Outstanding organizational skills are necessary to manage many competing timetables and responsibilities and deadline pressures.
- Collaboration: Able to work effectively within a matrixed based organizational structure. Collaboration with administrative staff will be essential.
- Communicator/Facilitator: Excellent interpersonal, presentation and organizational skills and professional demeanor. Demonstrated sensitivity, discretion, and judgment regarding confidential matters are essential. Excellent verbal and written communication skills are necessary to communicate effectively with a large and diverse constituency, including the chairs/chiefs, senior departmental leaders, research faculty at all levels, research trainees and staff, potential donors, representatives, and vendors.
- Judgement: Demonstrated judgement in managing sensitive issues and when to escalate problems.
- Team: Takes personal responsibility in developing teams and is passionate about a happy, highly functioning team with the highest level of talent and performance for the responsibilities of the Department.
- Interpersonal: Excellent interpersonal, oral communication skills. Possess a leadership style that is open and transparent and an exceptional capacity to build strong relationships. Manages conflict and achieves resolution effectively.
- Time management: Exceptional organizational skills and ability to prioritize effectively. Flexibility to work independently and to handle multiple tasks with project deadlines. A tenacious, can-do personality that works to correct mistakes and get things done as efficiently as possible, often utilizing resources across services.
- Technology: Competency in the latest digital capability to support decision support tools and environments (e.g., command center).
- Mass General Brigham values: Embraces values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
WORKING CONDITIONS:
- Attends meetings at BWH, BWFH, MGH, Community locations, and occasionally Assembly Row.
SYSTEM AND FISCAL RESPONSIBILITIES:
- Works within legal, regulatory, compliance, accreditation, and ethical practice standards relevant to the position and as established by MGB.
- Complies with appropriate MGB policies and procedures.
- Brings potential matters of non-compliance to the attention of the supervisor or other appropriate staff.
OTHER:
- As with all MGB leadership positions, appointment to this role is contingent upon your good standing as a member of the medical staff, steadfast demonstration of the highest level of professionalism, and timely completion of any employment or other requirements (e.g., HealthStream, vaccination attestation, annual career review, compliance with notes completion policy, etc.).
- We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, pregnancy and pregnancy-related conditions, or any other characteristic protected by law. Women and minority candidates are particularly encouraged to apply.
APPLICATION DETAILS: Prospective applicants should apply via the posting on Workday. Prospective applicants should send a letter of interest and a current curriculum vitae. The letter of interest can be addressed to Ephraim Hochberg, MD Chair, Search Committee. Applications will be accepted via the Workday posting through the end of day on July 22, 2025.
The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Massachusetts General Hospital
Jul 02, 2025