Lead Fitness Attendant

Hawaiian and Pacific Islands Division

Ray and Joan Kroc Corps Community Center

Job Description (rev. 06/2025)

POSITION TITLE: Lead Fitness Attendant

DEPARTMENT: Ray and Joan Kroc Corps Community Center (Kroc Center Hawaii)

SUPERVISOR: Fitness Manager

FLSA STATUS: Non-Exempt

CLASSIFICATION: Part Time, On Call, Hourly

POSITION SUMMARY:

The Lead Fitness Attendant is responsible for assisting with supervision of Fitness Attendants. The Lead Attendant is also responsible for monitoring and cleaning all areas within the Health and Wellness facility and must maintain positive and friendly customer relations. The person will observe all activity within assigned areas offering high quality assistance to guests and visitors.

The Lead Fitness Attendant will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the manner in which he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.

REQUIRED EDUCATION AND EXPERIENCE:

1. High school graduate or GED.
2. Six months to one year's experience within the fitness industry which include knowledge of machine weights, free weights and cardio equipment.
3. Current CPR and First Aid certification (may be acquired after employment).

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities will be accepted.

ESSENTIAL FUNCTIONS:

1. Assist with supervision of Fitness Attendants: recruit, train and provide direction and quality control to ensure center meets or exceeds the monthly goals for fitness operation including financial and other operating results
2. Work with Fitness Attendants to establish a weekly/monthly schedule for the H&W floor.
3. Develop and maintain professional relationships with members and guests by providing personal attention to all participants through a proactive, welcoming approach. Learn and uses member's name on a consistent basis.
4. Introduce members to each other. Perform any service related making sure that they are having an experience that exceeds their expectations. Know names and take an interest in their lives, helping them to achieve their weight-loss/fitness goals.
5. Enforce Health and Wellness Center rules and resolve dispute between members.
6. Monitor and provide instruction on the safe and effective usage of cardio and strength training equipment. Educate members with various levels of experience, including novice users, in regard to rules and safe utilization of the machines.
7. Provide a safe physical environment by sorting/racking equipment and stripping machines that are not in use, and cleaning the floor of magazines/newspaper, trash and /or other debris.
8. Communicate all fitness protocols and procedures to members and guests. Provide information and answer questions about available Health and Wellness programs.
9. Respond to and report accidents and incidents to Health & Wellness Director using required documentation procedures.
10. Attend staff meetings and trainings and maintain current certifications.
11. Maintain cleanliness of facility by cleaning equipment and training areas, vacuuming, dusting, and sweeping. Report all equipment operational issues on the Maintenance Log as soon as they are noticed.
12. Document maintenance needs and submit to Health & Wellness Director.
13. Follow and ensure adherence to The Salvation Army Policies and Procedures.
14. Maintain the Code of Ethics policy, which has been established for the Kroc Center Hawaii.
15. Maintain regular and punctual work attendance.
16. Perform other duties as assigned.