Client Outreach Representative

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview

The Client Outreach Representative will be responsible for proactively engaging with clients to ensure their satisfaction, address their needs, and foster long-term relationships. This role involves regular communication with clients, problem-solving, and collaborating with internal teams to deliver outstanding service.

What you will do

• Provide customized, white glove service to State Farm and other carriers, through proactive agent communication.

• Develop and maintain strong, long-term relationships by proactively contacting clients to ensure their satisfaction and loyalty.

• Assist customers & clients in resolving any issues they may encounter, acting as a liaison between the client and other departments within the company, addressing requests and issues tactically and professionally.

• Identify potential new agents and follow-up on leads to expand our client base.

• Gather and report client feedback to help improve our products and services.

• Maintain accurate documentation of client interactions and client data in Salesforce

• Performs other duties as assigned

• Complies with all policies and standards

Education Qualifications

• High School Diploma or GED Required

• Associate's Degree Preferred

Experience Qualifications

• 4-6 years Required

• Experience in customer service, sales, or a related field is preferred. Preferred

Skills and Abilities

• Excellent communication and interpersonal skills. (High proficiency)

• Strong problem-solving abilities and attention to detail. (High proficiency)

• Ability to work independently and as part of a team. (High proficiency)

• Proficiency with CRM software and Microsoft Office Suite. (High proficiency)

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

--