Senior EPIC App Analyst

Minimum Education

• Bachelor's Degree Bachelor's degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience. (Required)

Minimum Work Experience

• Five (5) years of experience in the analysis, design, build, testing, and maintenance of Epic EMR or other EMR applications, with a strong understanding of healthcare workflows related to electronic medical record systems. (Required)
• 5 years Preferred: Working knowledge and subject matter expertise in the assigned operational department area. (Preferred)

Required Skills/Knowledge

• Analytical & Problem-Solving Skills - Expertise in analyzing complex technical and functional issues, troubleshooting system performance, and devising strategic solutions to enhance healthcare and revenue cycle workflows.
• Communication & Interpersonal Skills - Exceptional verbal and written communication skills, with the ability to effectively interact with cross-functional teams, deliver clear and concise documentation, and engage diverse stakeholders in meaningful discussions.
• Project Coordination & Time Management - Skilled in managing competing priorities and overseeing multiple projects, ensuring delivery of high-quality results on time while maintaining the ability to handle larger, more complex initiatives.
• Healthcare & Revenue Cycle Knowledge - Advanced understanding of healthcare operations, clinical workflows, and revenue cycle management, with a proven ability to align Epic system functionality to meet organizational needs and objectives.
• Adaptability & Resilience - Demonstrates flexibility in adapting to changing business needs, remains composed under pressure, and successfully navigates and drives change in a fast-paced healthcare environment.
• Collaboration & Teamwork - A proactive leader and team player who builds strong relationships, offers constructive feedback, and consistently works to achieve organizational goals through collaboration and mutual support.
• Change Management & Change Agent - Experienced in managing and driving change within the organization by influencing stakeholders, guiding teams through transitions, and ensuring the smooth adoption of new processes and technologies.
• Integrity & Professionalism - Maintains the highest level of integrity, accountability, and professionalism, particularly when handling complex or high-pressure situations, while strictly adhering to organizational policies and procedures.

Required Licenses and Certifications

• EPIC Certification 60 Days, (Required)
• This position requires that the appropriate Epic certification be successfully obtained and maintained for the assigned area of responsibility within 6 weeks of completing training, if not obtained prior to hire.

Functional Accountabilities

• Responsible for the design, build, testing, validation, maintenance, and ongoing support of Clinical or Revenue Cycle applications, ensuring system functionality aligns with operational needs.
• Works across interdisciplinary teams and integrated workflows to support system optimization, enhance processes, and improve user experience.
• Serves as a subject matter expert and key resource for service lines, departments, and stakeholders, providing guidance on system capabilities, configurations, and best practices.
• Develops advanced knowledge of system functionality, processes, and integration points, supporting end users and mentoring colleagues on application use and optimization.
• Engages regularly with department heads, superusers, and operational teams to identify, document, and prioritize system needs, facilitating effective communication between IT and operational areas.
• Participates in routine rounding and stakeholder engagement to gather feedback, address system-related concerns, and foster collaboration.
• Provides advanced technical support services, troubleshooting complex issues, assisting in root cause analysis, and ensuring timely resolution of system-related challenges.
• Supports Epic and other application software updates, optimizations, upgrades, and implementations, including assessment, documentation, testing, and coordination of go-live activities.
• Collaborates with vendors and internal teams to maintain system stability, coordinate support efforts, and facilitate enhancements that align with operational goals.
• Provides on-call coverage as scheduled, assisting in issue resolution and ensuring continuity of operations.
• Coordinates and contributes to projects, ensuring deliverables align with business and clinical needs while adhering to established timelines.
• Advocates for user needs and change management, helping develop training, support materials, and documentation to assist with system adoption and workflow integration.
• Adheres to change management, time reporting, and documentation standards, ensuring compliance with organizational policies and industry best practices.
• Responds to and resolves support requests within designated timeframes, prioritizing issues based on impact and collaborating with stakeholders throughout the resolution process.
• Maintains up-to-date Epic certifications and knowledge of system enhancements, staying current on new version training and best practices to support ongoing system improvements.