Senior Manager Epic Ambulatory

Minimum Education

• Bachelor's Degree Bachelor's degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience. (Required)
• Master's Degree (Preferred)

Minimum Work Experience

• 7 years, A minimum of seven (7) years of experience in healthcare IT or clinical systems support (Required)
• 5 years, At least five (5) years of experience working within the Ambulatory services setting. (Required)
• 3 years, A minimum of three (3) years of experience in a formal leadership role overseeing teams, projects, or operational functions is required. (Required)

Required Skills/Knowledge

• Advanced EHR System Expertise - In-depth understanding of functionality, configuration, and advanced workflows, with the ability to oversee complex system enhancements and drive optimizations that align with organizational objectives.
• Proactive Solutioning & Problem Identification - A forward-thinking approach to proactively identifying issues before they arise. Demonstrated ability to lead cross-functional teams in finding innovative solutions to complex problems with a focus on long-term impact and system scalability.
• Advisory Leadership & Executive Influence - Ability to serve as a trusted advisor to senior leadership and business partners, providing strategic direction on Epic systems and application portfolio management. Strong decision-making and advisory skills to navigate complex challenges and drive consensus at the executive level.
• Collaboration, Consensus Building, & Influence - Exceptional ability to build consensus and align diverse groups across the organization, driving the adoption of technology solutions.
• Change Management & Organizational Transformation - Expertise in leading large-scale change management efforts, guiding teams through system transitions, upgrades, and process changes. Focus on managing the human side of change, ensuring that stakeholders are fully engaged and supported throughout the transformation.
• Leadership & Team Development - Proven ability to lead, mentor, and develop a high-performing team, providing strategic direction, fostering a culture of innovation and accountability, and ensuring ongoing professional growth for team members.
• Process Improvement & Operational Excellence - Strong track record of identifying opportunities for system and process improvement, applying advanced methodologies (e.g., Lean, Six Sigma) to drive operational efficiency, streamline workflows, and ensure high-quality system performance.
• Customer-Centric Approach - Strong focus on aligning system capabilities with user needs, ensuring that Epic applications support clinical, operational, and administrative teams effectively. In addition to ensuring system functionality, this role requires a focus on the broader customer experience and continuous improvement.

Required Licenses and Certifications

• Epic Certification 60 Days, (Required)
  
  
  
  • This position requires that the appropriate Epic certification be successfully obtained and maintained for the assigned area of responsibility within 6 weeks of completing training, if not obtained prior to hire.
  
  
  
  
• Project Management (PMP) PMP (Preferred)
• Lean Six Sigma (Preferred)
• Change Management (Preferred)

Functional Accountabilities

Be a dynamic leader...

• People Management & Team Leadership - Lead, develop, and mentor a team of Epic analysts and specialists, fostering a high-performance culture that prioritizes accountability, professional growth, and collaboration.
• Mentoring & Team Development - Coach and mentor team members, fostering a culture of continuous learning, accountability, and professional growth
• Stakeholder Engagement & Collaboration - Partner with clinical, revenue cycle, and operational leaders to understand needs, set priorities, and deliver technology solutions that drive efficiency and outcomes.
• Data-Driven Decision Making - Leverage analytics and reporting tools within Epic to support business intelligence, operational insights, and clinical decision-making.

Be a strategic partner...

• Product Ownership & Strategy - Serve as the product owner for assigned Epic applications, ensuring alignment with clinical, operational, and business needs while driving continuous value delivery.
• Software Development Life Cycle (SDLC) Management - Oversee the full SDLC for Epic applications, from requirements gathering and design to testing, deployment, and ongoing optimization.
• Roadmap Development & Execution - Create and maintain a strategic roadmap for assigned Epic modules, ensuring alignment with enterprise goals and industry best practices.
• Issue Resolution & Root Cause Analysis - Drive total ownership of Epic-related issues, ensuring timely investigation, root cause analysis, and resolution while implementing preventative measures.

Be a big picture thinker...

• Change Leadership & Adoption - Lead change management efforts, ensuring smooth adoption of system updates, upgrades, and enhancements while minimizing operational disruption.
• Continuous Process Improvement - Identify opportunities to streamline workflows, eliminate inefficiencies, and enhance system usability and performance through Kaizen, Lean, or Six Sigma principles.
• Governance & Decision-Making - Support Epic governance structures, providing data-driven recommendations and ensuring adherence to enterprise-wide standards and policies.

Be an enabler of change & transformation...

• Strategic Communication - Develop and execute clear, consistent communication strategies to ensure stakeholders at all levels understand Epic system updates, enhancements, and best practices.
• Change Agent for Digital Transformation - Advocate for innovation and best-in-class technology adoption, ensuring Epic is leveraged as a strategic asset to enhance patient care and operational efficiency.
• Incident & Change Management - Oversee incident resolution, release management, and change control processes, ensuring system stability, performance, and security.