Manager Medical Education - (Main Hospital Campus) Detroit, MI

GENERAL SUMMARY:

Reporting to the Administrative Director Medical Education (ADME), the Medical Education Manager oversees the Medical Education Office and provides direct supervision, training, and quality control to the regional Medical Education program administrative staff. The Manager must demonstrate initiative, resourcefulness, and problem-solving skills in applying a detailed knowledge of responsibilities, functions and underlying management structure of the medical education office, program departments, the hospital and system in organizing and independently prioritizing work, establishing/improving procedures and systems and ensuring orderly and timely workflow; maintains strict privacy in handling large amounts of confidential information. Works under minimal supervision.

Implements strategies and staff training to achieve hospital and medical education programmatic goals while meeting the requirements of accrediting and other agencies to ensure program quality. Assists the ADME in the administrative oversight of regional medical education program staff.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Manages the day-to-day operation of the Medical Education Office, including time-keeping and approving CTO to ensure appropriate staffing levels for effective and efficient operations. Selects, counsels, trains, and evaluates staff. Supports employee professional growth and continuous improvement of departmental functions.
• Assists in the development of program recruitment strategies and materials.
• Oversees the successful hiring and on boarding of trainees, and on boarding of visiting house officers, including fulfillment of all regulatory and training requirements (e.g., Visas, fingerprinting and background checks, medical school certification of graduation, I-9 verifications, health screening clearance); manages promotions, transfer and salary increase process.
• Maintains effective communication with the medical students, residents, fellows, and physicians, appropriate to the situation (e.g., formal letters, email, group paging, etc.); advises regarding requirements and deadlines; obtains appropriate documentation signatures.
• Understands the Accreditation Council for Graduate Medical Education (ACGME) institutional, core and program requirements, fosters awareness and compliance with accreditation requirements.
• Develops procedures in response to new or revised policies issued by accreditation agencies, Henry Ford Health, the hospital or program director.
• Represents the ADME and makes decisions in the director's absence within prescribed limits of authority; updates the director and program director(s) on
  program issues; alerts the director and program director(s) to potential issues; represents the medical education office as requested.
• Assists ADME with grievances and due process.
• Communicates and ensures compliance with established policies and procedures.
• Manages highly confidential material for individuals, programs, and institution.
• Oversees the workflow and supervises the necessary administrative processes, records, and electronic residency management systems.
• Oversees databases and program information on designated websites (e.g., Henry Ford Health, Electronic Residency Application Service (ERAS), NRMP, ACGME ADS, Henry Ford Health resident management system).
• Promotes service excellence principles and leadership behaviors.
• Establishes collaborative relationships to further goals and promote continuous quality improvement.
• Seeks and is responsive to customer feedback.
• Performs other duties as assigned.

Supervision Exercised:

• Daily supervision of Regional (Jackson & Wyandotte) Henry Ford Medical Education program administrative staff.
• Personal Interaction.
• Regular contacts with GME program directors, faculty, coordinators, physicians, other employees.