Clinic Support Assistant Per Diem-MON Pain Clinic - 135625

Under general supervision, this position is responsible for managing authorizations, insurance verification, registration, and customer service. Key duties include ensuring proper documentation of funding, eligibility, and authorizations in EPIC; processing authorizations associated with orders; and serving as a liaison between patients, physicians, and insurance providers.

The role also involves answering multi-line calls, scheduling appointments, completing online registrations, and resolving authorization and registration issues. Additional front desk support and other related duties may be assigned as needed.

• Three (3) years of directly related experience in a large complex healthcare or clinic setting; or an equivalent combination of education and experience.
• Call Center, Authorization Coordinator or Front Desk experience
• Must be able to cover between various department locations as needed.
• Proven organizational and project management skills, determine priorities, complete multi projects, and high level of attention to detail while working with conflicting deadlines.
• In depth knowledge of hospital registration and insurance authorizations.
• Knowledge of third-party payors including federal, state and private health plans.
• Demonstrated skill working between multiple systems during calls.
• Possess excellent customer service skills.
• Excellent communication skills, both verbally and in writing.
• Ability to maintain strict confidentiality and apply good judgment and discretion.

• EPIC, ORSOS, PCIS, and IDX experience.

• Must be able to work various times and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.