Order Lifecycle Performance Analyst (Home Appliances Regional)

LG Electronics USA
parental leave, paid time off, 401(k)
United States, New Jersey, Englewood Cliffs
111 Sylvan Avenue (Show on map)
Aug 08, 2025
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. Position Summary We are seeking a highly analytical and operations-savvy Order Operations Analyst to support the strategic oversight of our customer order lifecycle. This individual will not perform traditional order entry tasks, but will instead act as a control tower, helping to monitor performance, audit process compliance, and support communication between our internal team, the call center and our sister company (outsourced). This role will support both Regional business operations and National retail accounts, including Best Buy (BBY) and Lowe's. A working understanding of Free on Board (FOB) terms and their impact on order execution and delivery responsibilities is essential. Key Responsibilities Monitor daily and weekly performance of Call Center and Sister Company (Outsourced), identifying trends, delays, or gaps in execution. Audit order files, email responses, and case handling to ensure alignment with service level targets and SOPs. Partner with internal departments to ensure handoffs and escalations are properly supported and resolved. Analyze issue types and build dashboards to report findings to leadership. Track call and email volumes, backlog status, aged orders, and PO status metrics. Participate in operational planning meetings and escalate recurring issues with appropriate teams. Support onboarding and training of new call center analysts, focusing on adherence and communication standards. Create and maintain operational reports, dashboards, and trackers to support decision-making. Required Skills & Experience Advanced Excel proficiency is required, including pivot tables, complex formulas, and data modeling. Candidates must demonstrate Excel capabilities as part of the interview process through a hands-on assessment. 3+ years' experience in order management, supply chain analytics, or operational performance oversight. Strong understanding of EDI workflows (850, 856, 810), ATP logic, PO lifecycle stages, and order-to-cash processes. Proficient in Excel, pivot tables, and preferably Power BI or other dashboard tools. Excellent communication skills for working with stakeholders and vendors. Analytical mindset with ability to identify workflow inefficiencies. Strong written and verbal communication skills with the ability to engage with customers in a professional, respectful, and solutions-oriented manner to deliver a superior customer experience. Demonstrated ability to learn new systems, tools, and processes quickly while maintaining high-quality output. Ability to identify automation opportunities and recommend process improvements to support operational efficiency. Self-motivated and capable of working independently with minimal guidance, while also collaborating effectively with the broader team. Strong sense of urgency and ability to prioritize and execute tasks efficiently in a fast-paced environment. Preferred Experience Familiarity with outsourced service delivery models (call centers, BPO). Experience supporting OM oversight in electronics, retail, or manufacturing. Exposure to project management or process improvement initiatives. Recruiting Range $75,000 - $85,000 USD Benefits Offered Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.