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Fitness Program Operations Manager

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Boston
May 24, 2025
Summary:
Responsible for overseeing the development, implementation, and daily operations of fitness and wellness programs aimed at improving the health and well-being of patients, hospital staff, and the community. This role includes managing fitness program staff, creating and evaluating fitness initiatives, collaborating with medical and wellness teams, and ensuring that programs align with health goals.
Does this position require Patient Care? No
Essential Functions:
- Lead national network development for the Warrior Health and Fitness program.
- Oversee staff's provision of customized exercise programs to meet health care and fitness & performance needs of veterans/service members/families with conditions including orthopedic injuries, cardiovascular risk factors, metabolic needs, pain management, cognitive considerations, vestibular-ocular considerations, emotional considerations, and stress management.
- Maintain partnerships with national and community stakeholders, including but not limited to Veteran Centers, VAs, local VISNs, Wounded Warrior Project, and Warrior Care Network, international partners, and local organizations whose mission is to support veterans/servicemembers.
- Oversee the day-to-day operations of the hospital's fitness programs, including the design, implementation, and evaluation of fitness classes and wellness activities for patients, staff, and the broader community.
- Develop and implement comprehensive wellness programs that address a variety of fitness needs, including strength training, cardiovascular health, flexibility, and post-rehabilitation exercises.
- Work closely with medical and therapeutic teams (e.g., physical therapists, dietitians, physicians) to develop customized fitness plans for patients, especially those with chronic conditions, recovering from surgery, or undergoing rehabilitation.
- Manage a team of fitness trainers, instructors, and other staff, including hiring, training, scheduling, and evaluating performance.
- Ensure that fitness programs are accessible to all hospital staff, patients, and eligible community members, with a focus on accommodating varying abilities, backgrounds, and individual needs.
- Develop partnerships with community organizations to promote wellness and fitness programs and increase participation.
- Requires up to 50% travel. Travel includes FL, AZ, MA, and soon TX.
- Site visits to ensure fitness & performance program delivery is of highest quality.

Education
Bachelor's Degree Cardiopulmonary & Exercise Science required or

Bachelor's Degree Related Field of Study required

Master's Degree in Related Field of Study preferred

Can this role accept experience in lieu of a degree?
Yes

Licenses and Credentials
Heartsaver CPR AED [CPR] - American Heart Association (AHA) required Certified Strength and Conditioning Specialist [CSCS] - National Strength and Conditioning Association (NSCA) required

Experience
Experience in fitness programs, wellness initiatives, or related health services, preferably in a healthcare or hospital setting 5-7 years required and Experience in a supervisory or a leadership role 2-3 years preferred

Knowledge, Skills and Abilities
- Strong leadership and management skills to oversee a team of fitness professionals, ensuring smooth program operations and high-quality service delivery.
- In-depth knowledge of exercise physiology, health and fitness trends, and therapeutic fitness techniques.
- Ability to design and implement fitness programs that cater to a wide range of individuals, from healthy employees to patients with specific medical needs.
- Excellent interpersonal and communication skills, with the ability to work collaboratively with healthcare teams, staff, and patients.
- Strong organizational skills to manage multiple programs, schedules, and budgets simultaneously.
- Knowledge of health and safety protocols, particularly those related to fitness activities and injury prevention.

Physical Requirements

  • Standing Frequently (34-66%)
  • Walking Frequently (34-66%)
  • Sitting Occasionally (3-33%)
  • Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
  • Carrying Frequently (34-66%) 20lbs - 35lbs
  • Pushing Occasionally (3-33%)
  • Pulling Occasionally (3-33%)
  • Climbing Rarely (Less than 2%)
  • Balancing Frequently (34-66%)
  • Stooping Occasionally (3-33%)
  • Kneeling Occasionally (3-33%)
  • Crouching Occasionally (3-33%)
  • Crawling Rarely (Less than 2%)
  • Reaching Frequently (34-66%)
  • Gross Manipulation (Handling) Frequently (34-66%)
  • Fine Manipulation (Fingering) Frequently (34-66%)
  • Feeling Constantly (67-100%)
  • Foot Use Rarely (Less than 2%)
  • Vision - Far Constantly (67-100%)
  • Vision - Near Constantly (67-100%)
  • Talking Constantly (67-100%)
  • Hearing Constantly (67-100%)


Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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