Enrollment Manager

Primary Purpose

Responsible for driving enrollment growth and maximizing occupancy levels for a group of centers by engaging families in a valuable, easy, and joyful enrollment experience. This role focuses on managing a pipeline of prospective families, serving as a subject matter expert in the childcare enrollment journey, securing enrollment offers, and maintaining strong relationships with parents and center operators. Through a family-first mentality at all times, the goal is to maximize enrollments in Bright Horizons centers and create an enrollment experience that families would recommend to others.

This is a remote position available in the United States.

Bright Horizons is trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world's best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

Essential Functions/Responsibilities

Customer Experience and Enrollment

• Engage with interested families once they have scheduled a visit at a Bright Horizons center to provide a high quality, easy, and joyful enrollment experience.
• Serve as an expert guide and knowledgeable brand representative to create a best first impression for Bright Horizons.
• Manage the pipeline of interested families for a portfolio of centers, ensuring enrollment offers are made to maximize enrollment.
• Exceed quarterly and annual enrollment goals.
• Provide parents with clear information about Bright Horizons, the enrollment process, and alternative options to always go above and beyond to support their needs.
• Keep interested families engaged with Bright Horizons by providing resources and information to supplement their enrollment experience.
• Consistently advocate for solutions needed to unblock enrollment potential and to improve the enrollment experience. This can include identifying staffing needs, marketing opportunities, and potential solutions to support existing demand.
• Use best judgement to provide added touch points and support to families as needed to create added enrollment at our centers.
• Partner and coordinate closely with Enrollment Support Specialists to understand spaces available in centers and match with the pipeline of interested families.

General

• Develop strong, respectful partnerships with operators grounded in the HEART principles to drive results.
• Demonstrate a sense of urgency regarding enrollment and accurately project future needs.
• Maintain high energy and enthusiasm for Bright Horizons Family Solutions, its mission, values, and philosophy.
• Ensure high levels of customer satisfaction with both internal and external customers by responding to requests quickly and efficiently.
• Develop and maintain expert knowledge of Bright Horizons Enrollment Management System and Bright Star System, including reporting on all data points and metrics tracked within the systems. Utilize reports for future planning.

Minimum Qualifications:

• Bachelor's Degree required.
• 2-3 years of experience in customer service, support or sales

Preferred Qualifications:

• 2+ years of experience in sales preferred.
• Manage own workload and prioritize projects to meet deadlines.
• Ability to work autonomously but defer to management for complex or unusual situations, in coordination with operations.
• Excellent written and verbal communication skills with the ability to document information accurately.
• Exceptional organizational and time management skills, with the ability to work closely with other team members and departments.
• Highly motivated and results-oriented, comfortable setting aggressive goals and exceeding them.
• Problem-solving, diplomacy, and good judgment in considering the impact of decisions.
• Ability to thrive in a collaborative, team environment; able to prioritize work and multi-task in a fast-paced setting. Willingness to adjust roles and responsibilities to meet the needs of a constantly changing and growing organization.
• Proficient in basic Microsoft applications (must know Outlook, Word, and Excel). Comfortable learning new systems quickly.
• Excellent phone and customer service skills.
• Functions effectively under pressure and maintains a positive outlook.

Compensation:

The annual salary for this position is between$60,000-$62,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 80 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

This position is also eligible for a 15% bonus.

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance

Deadline to apply: This posting is anticipated to remain open until 5/23

Our people are the heart of our company. Because we're as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.