Float Branch Manager

POSITION: Float Branch Manager

Summary:

At Cambridge Savings Bank, our mission is to enhance the financial well-being of our customers, employees, and community. We are committed to exceeding expectations and having a strong commitment to diversity. As a Branch Manager, you will lead and inspire a team focused on driving performance, delivering exceptional customer experience, and maintaining a positive work environment. Your leadership will foster a collaborative culture that values teamwork and partnerships with internal departments to ensure a seamless experience for our customers. By leveraging innovative banking solutions, offering outstanding service, and continuously deepening our relationships with both consumer and business customers, you will be instrumental in upholding our brand promise: treating every customer as if they were our only customer.

Key Result Areas:

• Develop strategies to lead team to achieve and exceed organizational goals.
• Consistently demonstrate and lead the team to deliver outstanding customer experience and create an environment that encourages the team to build trusting customer relationships and confidently recommend solutions to help our customers along their financial journey.
• Coach and develop team through all HR requirements and cycles including consistent one on one meetings and individualized development for performance and career growth.
• Foster a respectful work environment and further a culture of inclusion by building connections using the tools of listening, compassion and understanding.
• Use, embrace, and leverage insights from data to understand trends, opportunities, and risks.
• Maximize the use of evolving technology in support of decision making and adding value to CSB and in support of solving customer needs.
• Create an operationally strong environment in the branch ensuring adherence to policies and procedures and risk/audit expectations.
• Maintain an active leadership role in community/civic organizations; motivate staff to volunteer in the community.
• Ensure team adheres to all regulatory and compliance guidelines.
• Work on various projects as needed.
• Perform additional duties as required.

Qualifications:

• Associates degree required; bachelor's degree preferred.
• 5 years' Branch Management experience or equivalent retail management.
• 10 years' proven experience in sales, service, and operations.
• Ability to work independently, take accountability for actions, manage competing priorities, and make quick, high-quality decisions.
• Strong leadership, communication, and interpersonal skills, with the ability to interact with diverse groups.
• Outstanding in creating a collaborative and empowered team and proficient in conflict management skills.
• Strong attention to detail.
• Ability to work branch hours, engage in after-hours events, including weekends and evenings, and travel to and work at other branches, as needed.

The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.

Location:

Float/Waltham, Massachusetts

About Cambridge Savings Bank:

Cambridge Savings Bank is a full-service banking institution with $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In February 2025, Kroll Bond Rating Agency affirmed CSB's investment-grade rating, reinforcing the bank's position as a reliable business lender. To learn more about how CSB can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370

Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

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