Remote New

Discount and Payment Processor - Specialist

Western Governors University
life insurance, flexible benefit account, parental leave, paid time off, paid holidays, sick time
United States, Utah, Salt Lake City
3949 South 700 East (Show on map)
May 24, 2025
If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Services 205 Pay Range: $19.56 - $28.36 Job Description INTERNAL APPLICANTS MUST APPLY BY: 5:30:25SummaryThe Discount and Payment Processor Specialist is responsible for assisting in the overall operation of the student discount process and federal and nonfederal aid payment processing. They will ensure compliance with university, state, and federal regulations along with standard accounting procedures. The role supports student retention, graduation, and student satisfaction goals. The position requires timely and accurate review and clearing of student accounts receivables, payment posting, and discount processing using university wide system applications.This position works closely with a variety of offices across the institution. They will support new and continuing students who are enrolling at the university. The Specialist will work directly with third-party partner sponsors or discount partnership entities on payments received or payments refunded and discount processing for documentation follow up. This role acts as a liaison between students, sponsors, discount partnership entities, and the university to coordinate and receive timely payments and discounts. This position is tasked with establishing and maintaining a positive and productive work culture.Job Duties Maintains responsibility for tracking and processing of student discounts and student payments, both federal and nonfederal, including military, veterans, and other third-party payments, while adhering to university deadlines and policies. Provides secondary support to students with billing and accounts receivable issues and questions. Manages internal and external communication regarding tuition payments, discount inquiries, and account balances. Maintains appropriate and timely communication with students within the Customer Relationship Management system. Works closely with various stakeholders on escalated student account issues. Maintains responsibility for all inbound and outbound calls within the phone system. Maintains responsibility for communicating with students, vendors, and other third-party affiliates to reconcile and coordinate the student's account. Ensures efficiency and accuracy of records. Complies with university, state and federal regulations and procedures. Serves as backup and assists other functions as needed. Performs other job-related duties as assigned. KSAs Strong understanding of accounting theory, practices, and procedures. Highly detailed and deadline oriented Strong work ethic and problem-solving abilities. Excellent written and oral communication skills. Strong interpersonal and collaborative skills. Excellent analytical, computational, and mathematical knowledge Ability to perform record-keeping tasks with a high level of accuracy. Proficient working knowledge of Microsoft Office applications. High level of integrity and trustworthiness. Propensity for accuracy and numerical aptitude. Ability to work well independently and with others under minimal direction. Strong working knowledge of FERPA (Family Educational Rights and Privacy Act) regulations, rules, and procedures. Working Knowledge of Excel, Banner, and Salesforce. Minimum Qualifications Associate's Degree 1 year of Accounting, Finance, or business office experience. Basic knowledge or understanding of accounting principles such as billing, financial statements, accounts receivable, or accounts payable. Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager. Preferred Qualifications Bachelor's Degree Basic knowledge or understanding of Banner Intermediate to advanced working knowledge of general accounting and federal financial aid regulations, rules, and procedures. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. #Li-Remote #Li-MP1 Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.