Shift Lead

North Carolina State University

$ 35,845 - $ 44,237

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

May 23, 2025

Job Posting Information

Posting Number	PG194603SP
Internal Recruitment	No
Working Title	Shift Lead
Anticipated Hiring Range	$37,440 - $41,245
Work Schedule	40 hours per week; work hours may vary based on business needs; work schedule may include nights, weekends and holidays. May be required to work some overtime.
Job Location	Raleigh, NC
Department	NC State Dining
About the Department	Campus Enterprises is NC State University's division of retail and hospitality organizations - NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success. NC State Dining provides campus wide food services to students, staff, and faculty on the North Carolina State University Campus. NC State Dining operates 11 cafes, 3 food courts and 6 dining halls, 3 markets, 2 restaurants, vending, a nutritional counseling service, and a catering department. The department employs approximately 1000 temporary and student employees and approximately 190 permanent EHRA and SHRA employees. As a Pack member, you can enjoy exclusive perks designed to enhance your personal and professional well-being. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! You Belong Here! At NC State, our goal is for all employees to reach their fullest potential at work. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
Essential Job Duties	The primary purpose of this position is to work under the supervision of a unit supervisor to oversee and lead a staff of temporary and student employees operating a high volume dining location. The essential duties include, but are not limited to, maintaining daily operation of a unit, ensuring operation runs smoothly, training employees to follow all guidelines and procedures set by dining and brand.
Other Responsibilities	Model the Division's mission and values, introduce the Division's mission and values to the employees, and foster a positive, cohesive workplace and congeniality among co-workers. Understand the goals and culture of the organization, and understand how employees' work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture. Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols. Due to operational needs of the NC State Dining department, an employee may be assigned to work in any NC State Dining department including, but not limited special events. Perform other duties as assigned to ensure NC State Dining business needs are met.

Qualifications

Minimum Experience/Education	Demonstrated possession of the competencies necessary to perform the work. Some positions may require certification by the Department of Correction.
Other Required Qualifications	Knowledge of equipment, cooking methods, measurements, and food safety. Understand and execute proper cooking techniques (roast, grill, fry, steam and boil food items according to recipe). Knowledge of culinary terms and basic knife skills. Able to read and follow recipes, including the ability to read, write and perform mathematical problem solving (add, subtract, multiply, divide, percentages and fractions). Able to work in a fast-paced environment. Follow all safety procedures and protocols; incumbent will routinely handle sharp items such as knives and slicer blades as well as be around hot food items, food pans, ovens, fryers, steam tables, grills, etc. Strong written and verbal communication skills to effectively communicate with customers, peers and supervisors; and professionally communicate with multiple levels of employees within the University. Must follow written and verbal instructions, and complete all tasks and performance goals with excellence. Provide outstanding customer service, including the ability to remain professional and respectful under pressure when dealing with difficult situations, team members and customers. Requires bending, twisting, pulling and pushing. Because of the nature of food service operations and working in a kitchen, you must be able to work in extremely hot and cold conditions. Must be able to lift 30 pounds above head and up to 60 pounds on rare occasions, with or without reasonable accommodation Ability to use or learn to use email.
Preferred Qualifications	Previous experience in working in a lead role in food service, and leading the efforts of other employees and assigning tasks Previous cooking experience in high volume fast casual dining Proficient in the use of computers and have the ability to learn new software programs Allergen training
Required License or Certification	ServSafe certification or the ability to obtain within 90 days of employment. Certification must be maintained as a condition of employment.
Valid NC Driver's License required	No
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	05/22/2025
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	05/30/2025
Notice to Applicants	Please make sure that the work history you list on your application is identical to the work history listed on your resume, if you choose to submit a resume. The application must be filled out completely, do not use the phrase "see resume".
Special Instructions

Position Details

Position Number	00041473
Position Type	SHRA
Position Classification Band Title	Food Services Technician
Position Classification Band Level	Advanced
Position Classification Salary Range	$ 35,845 - $ 44,237
Salary Grade Equivalency	GN03
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.00
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Medical Emergencies
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	471501 - Dining and Catering Operations
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.