Director, Business Operations

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Director, Business Operations and help us do what we do best: propelling business forward. This will be a remote role working out of your home office in the United States. Due to team location, those in EST or CST zone are needed. This role will be specific to our Progress Federal Solutions group

Progress Federal Solutions is a wholly-owned subsidiary of Progress Software, a publicly held company building products that impact millions of people every day. Across the globe, Progress technology has been used to discover new medicines, run the world's financial systems, prevent terrorism, and much more.

Progress Federal Solutions focuses on servicing the U.S. government and public sector. Our primary product is a highly differentiated data management platform that helps our customers on their journey to get more value out of their enterprise data. We enable organizations to integrate all their data and metadata, power transactional and analytical applications, and curate data for machine learning and AI. To learn more visit www.progress.com/federal.

We are seeking a dynamic and strategic Director of Business Operations to oversee and optimize back-office functions for the PFS. This leadership role functions similarly to a Chief of Staff, serving as a key integrator across internal teams and corporate counterparts. The ideal candidate will bring operational rigor, strategic insight, and cross-functional leadership to ensure that internal operations run smoothly, efficiently, and in alignment with broader business objectives.

This individual will work closely with corporate functions-including HR, Marketing, IT, and Finance-and serve as a critical liaison between the PFS and Progress to align strategies, streamline processes, and support organizational growth.

In this role, you will:

• Lead and manage day-to-day operations across HR, Finance, Marketing, and IT functions.
• Design, implement, and refine operational policies and processes to drive efficiency, scalability, and consistency across departments.
• Act as a strategic advisor to executive leadership on operational infrastructure, resourcing needs, and long-term business planning.
• Ensure seamless coordination between the PFS and Progress teams to align on shared processes, tools, and timelines.

• Support a positive employee experience while ensuring adherence to internal policies and regulatory requirements.
• Serve as the PFS lead for coordination of talent acquisition, onboarding and compliance.

• Partner with Finance leadership to oversee budgeting, forecasting, cash flow monitoring, and financial reporting.
• Drive improvements in procurement, financial controls, and vendor management.

Marketing:

• Collaborate with Marketing leads to ensure initiatives are aligned with company strategy and executed effectively.
• Improve communication flows and process efficiency across marketing functions.

Information Technology:

• Supervise IT resources to ensure infrastructure, systems, and cybersecurity are robust, scalable, and aligned with organizational needs.
• Lead or support digital transformation initiatives and technology assessments in collaboration with internal and external stakeholders.

Your background:

• Bachelor's degree in Business Administration, Operations, or a related field; MBA or similar advanced degree preferred.
• 10+ years of progressive leadership experience in business operations, general management, or similar roles.
• Demonstrated ability to lead and collaborate with cross-functional teams across HR, Finance, IT, and Marketing.
• Strong operational and strategic thinking, with a track record of improving systems and processes.
• Exceptional communication, interpersonal, and influencing skills; able to navigate complex organizational structures and drive alignment.
• Experience working in high-growth, agile, or matrixed environments is a strong plus.
• Strategic execution and operational planning
• Change management and process improvement
• Stakeholder engagement and cross-functional collaboration
• Problem-solving and decision-making under ambiguity
• Organizational and time management skills

If this sounds like you and fits your experience and career goals, we'd be happy to chat.

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

Apply Now!

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