IT Local Support Analyst

Major Activities/Key Challenges

• Support the IT Infrastructure and their associated IT functionality tied to hardware/software configuration, administration, patching, and overall compliance.
• Provide architectural guidance for infrastructure functionality including cloud support, domain administrative functions, and vendor management (internal and external providers).
• Support the Engineering team PCS ASAT (PSAT) with respect to IT-related areas.
• Ensure HSS systems are compliant with documented standards and corporate security guidelines.
• Coordinate with Engineering and Manufacturing leadership to support Smart Manufacturing projects.
• Responsible for assigned business IT ASAT areas.
• Participate on infrastructure projects to benefit the business unit's technology posture.
• Coordinate with corporate support teams to support HSS business users.
• Maintain business client health (threat protection, software licenses and patch levels).
• Respond to emerging security threats when required.
• When required, travel to HSS locations to provide project support or any other site-related IT infrastructure support.
• Other duties as assigned.

BASIC OR MINIMUM QUALIFICATIONS

• Must have a post-high school degree in computer science, information management, or related subject, and some level of practical experience.
• Three or more years of IT functional and technical experience specifically in standard IT infrastructure hardware (server/disk) technologies and software (VMsphere, MS Windows, RedHat LINUX, backup applications such as Veeam).
• Technical knowledge with the ability to understand code, debugging, and query writing is a plus.
• Understands IT best practices and industry proven practices and relates to Howmet specific business processes.
• Enthusiastic interest in learning and effectively applying new technologies for problem solving.
• Must possess effective verbal and written communication skills.
• Capable of traveling up to 20% both domestically and internationally.
• Metals industry process and system knowledge is a plus.
• Strong knowledge of network topologies and security administration of infrastructure is a plus.
• Knowledge of power shell scripting and ServiceNow is a plus.
• Working knowledge of engineering applications, processes, and sensitive data is a plus.
• Knowledge of the programming of mobile devices and scanners is a plus.