New

Sr. Associate, Issues Management

First National Bank of Omaha
vision insurance, tuition assistance, 401(k)
United States, Nebraska, Omaha
May 22, 2025
At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Our Modern, Flexible Workplace: We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you! It is anticipated that an incumbent in this role will work onsite for three (3) or more days a week and will have a dedicated workspace when working onsite. Work location is subject to change based on business needs. Summary of the Job: As the Senior Associate, Issue Management you will conduct the investigation and resolution of consumer protection, BSA/ AML, operational risk, and wealth management issues. This role operates within a highly collaborative team environment to drive change through risk measurement, analysis, remediation, and reporting. Additionally, this role requires analytical thinking and in-depth knowledge of applicable regulatory requirements and expectations related to issue resolution methodologies, breaking down complex information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/ sensitive information. About This Role: On any given day you'll be: Conduct root cause analysis on potential issues and operational risks identified by business unit monitoring, control testing, complaints, and trends identified by governance work. Writing issue summaries and corrective action plans that are well written and align with expectations of bank standards. Implementing approved action plans including, customer remediation, control implementation, and documentation retention. Reviewing and validating resolution files to ensure remediation was carried out appropriately Preparing reporting and enhancing trending and analysis for business partners and management Provide ongoing/ annual training to business unit on Issues program and escalation. Assist in internal and external compliance examinations by gathering supporting documentation. Supporting the ongoing evolution of issue management requirements and procedures The Ideal Candidate for This Role: Key Skills: The ideal candidate will be: Curious. You ask why, you explore, you challenge conventional thinking and the traditional ways of operation and you partner with stakeholders to identify and improve the status quo. You're experienced in root cause analysis and love to put on your investigator hat. Translator. You're a storyteller and you're known for turning complex problems into simple concepts. Creative. Undefined problems and data don't frighten you. You embrace a good challenge and pride yourself on your innovative approach to problem solving. Minimum Qualifications: Required: At least 3 years in consumer protection and wealth management compliance, BSA/ AML, or operational risk management. Excellent verbal, written and interpersonal communication skills. At least 1 year project management experience. Strong analytical skills with high attention to detail and accuracy. Proficient in MS Office Suite (Excel, Word, Power Point etc.). Experience building consensus, gaining buy-in and addressing complex issues. Desired: Two or more years' experience working with retail, mortgage, or wealth business units. Two or more years' experience managing issue resolution at a mid- to large sized financial institution. Certified Regulatory Compliance Manager (CRCM). Bachelor's degree in business, data analytics or related field. A year or more experience with SQL. Compensation: Compensation range (base pay): $80,061.00-$132,099.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20250571 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.