Manager, HR Shared Services

Build the future of the AI Data Cloud. Join the Snowflake team.

We're looking for a hands-on, strategic HR Shared Services Manager to lead and evolve our global People Operations support model in a high-growth, fast-paced environment. This role is ideal for someone who thrives in ambiguity, moves quickly, and is passionate about building scalable, people-centric solutions that improve the employee experience and operational efficiency.

This role supports both strategic initiatives and day to day operations to help build a high performing organization and employee experience. As the HR Shared Services Manager, you'll optimize HR processes and lead the global expansion of our shared services model.

This role will report directly to the Sr. People Operations Manager and will lead a global team of 8, with potential for expanded oversight as the team grows.

• Collaborate with People Operations leadership to design, enhance, and streamline global HR processes and systems, ensuring operational excellence and alignment with department goals.

• Provide strategic and hands on leadership to a global HRSS team, including performance management, training and career development.

• Consult with key stakeholders and HR Centers of Excellence (COEs) to understand business needs, undertake the implementation of key programs and support the improvement process.

• Regional Collaboration: Work with People Operations leadership to drive the global expansion and standardization of HR shared services processes, ensuring scalability and alignment with business growth across all countries.

• Support Fast, Strategic Execution: Partner with HR Centers of Excellence and cross-functional teams to implement programs and tools that meet the evolving needs of the business and workforce.

• Act as a Trusted Partner and Escalation Point: Be a go-to resource for complex issues, while supporting and developing the team to deliver high-quality service and continuous improvement.

• Operate with Agility and a Growth Mindset: Stay ahead of change, reprioritize quickly when needed, and bring a proactive approach to problem-solving and execution.

• Available to work onsite at our Menlo Park, California office 3+ days per week.

• 5+ years experience in HRSS, with 2-3 years managing an international team.

• Strong working knowledge and understanding of regional HR legislation/employment laws, principles, policies and procedures.

• Strong working knowledge of HR Technology, preferably Workday (HCM) and ServiceNow, is highly desirable.

• Ability to work independently in a fast paced environment.

• Excellent verbal and written communication skills; exceptional attention to detail.

• Strong project management skills and proven organizational skills.

• Excellent collaboration skills - comfort managing up and across the organization, with strong credibility and ability to influence leaders and team.

• Ability to manage workload and projects across different time zones.

• Demonstrates strong change management capabilities, with careful consideration of technology, process, and system implications.

• Comfortable managing both strategic and tactical responsibilities.

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $126,000 - $175,300.
• Additionally, this role is eligible to participate in Snowflake's bonus and equity plan.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.