Benefits Support Specialist

Symetra has an exciting opportunity to join our Life & Disability Implementation team as a Benefits Support Specialist!

About the role

We are looking for a Benefits Support Specialist to support the Implementation and Account Managers in launching new Employer Group accounts and servicing existing accounts. This role involves working with Group Life, Disability, Absence Management, and Voluntary Benefits. Additionally, you'll play a vital role in building and maintaining client relationships, while assisting the National Service Team in driving renewals, ensuring client retention, and enhancing overall satisfaction. If you're meticulous, customer-focused, and thrive in a collaborative environment, we'd love to hear from you!

What you will do

• Client Service Management: Act as the primary service contact for an assigned book of business, handling tasks like AOR changes, licensing updates, amendments, and enrollment support. Build strong relationships with internal and external partners to ensure client satisfaction and resolve issues.
• Documentation and Quality Support: Prepare administrative and marketing materials (e.g., contracts, enrollment packets, plan summaries), and conduct quality reviews of pre-submission PASR records and implementation documents, ensuring accuracy and completeness.
• Agent and Census Management: Manage agent appointments and AOR changes, review enrollment census data for new clients, and analyze renewal census data to support ongoing case management.
• Renewal Process Oversight: Oversee the renewal process for assigned accounts, collaborate with Sales Executives to negotiate plan changes and renewal terms, and communicate renewal decisions to internal teams.
• Contract Amendments and Special Projects: Coordinate contract amendments with internal teams to align with customer intent, and support special projects and customer-focused initiatives as needed.
• Tracking and Assignment: Ensure accurate tracking and assignment of new business by reviewing sold case notifications and updating relevant partners.
• Leadership Support: Provide assistance to Account Management, Implementation, and Leadership teams with departmental improvements and special projects.

What we offer you

"If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work." Cris H. AVP Internal Sales, Training and Development

"Symetra is inclusive of all employees regardless of their personal differences." Darrell J. Actuary III

"At Symetra, we prioritize learning and provide various resources like the Student of the Business courses, sponsorship for professional certifications, and helpful colleagues who are always ready to teach and answer questions." Financial Reporting Lead Senior Analyst

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching

Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $26.30 - $43.87 hourly plus eligibility for the company annual bonus program.

Who You Are:

• You have a High School Diploma (Bachelor's degree preferred) and at least 2 years of relevant work experience, ideally in life and disability insurance.
• You possess a solid understanding of Group Benefits, Life, Disability, and Absence Products.
• You are highly proficient in Excel and can manage data with ease.
• You have excellent attention to detail, strong multi-tasking abilities, and are highly organized, with a talent for balancing competing priorities.
• Your communication skills-both written and verbal-are exceptional, allowing you to effectively connect with colleagues, clients, and partners alike.
• You are persistent yet professional, able to gather necessary information for quoting, renewing, and issuing contracts, while effectively discussing contract provisions and anticipating customer needs.
• You are committed to continuous self-development, always seeking opportunities to grow and improve your skills.

We empower inclusion.

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom.

Symetra is a national financial services company that helps people achieve their financial goals and have confidence in the future. We value transparency and sustainability, providing competitive products and clear communication. Our commitment to DEI means we support our communities and prioritize financial freedom for all.

For more information about our careers visit https://symetra.eightfold.ai/careers.

Work Authorization

This role does not offer employer work visa sponsorship or support. Applicants need to be authorized to work in the United States at hire and throughout their employment.

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