The GUIDE model focuses on comprehensive, coordinated dementia care and aims to improve quality of life for people with dementia, reduce strain on their unpaid caregivers, and enable people with dementia to remain in their homes and communities.
The GUIDE Program Manager is responsible for developing, coordinating, and managing all clinical and administrative activities related to GUIDE dementia support services and patient access in collaboration with the system leadership. The Program Manager will be responsible for developing, implementing, and overseeing the launch and expansion of GUIDE program in accordance with the Department's, Division's, MCVP's, VCUHS's strategic initiatives.
This individual serves as the administrative leader for GUIDE practice area managing a complex cross-functional program including planning and organizing work to achieve project and organizational objectives. Integrates concepts and data from sources to create analyses that serve operational, research, and strategic efforts.
Helps manage the daily operations of start-up GUIDE clinical program in a health care setting which involves planning, organizing, management, data, financial, and HR/personnel activities. Responsible for overseeing the development and use of data systems within the GUIDE program, ensuring effective data management, data collection techniques, secure procedures for data handling and analysis, and establishment of data sharing rules. Assists in the management of a comprehensive performance improvement program to ensure that program and services meet standards for quality or regulatory programs. Performs as an established member of the Division administrative structure, assisting in the development and implementation of professional standards for various components of the GUIDE program. Performs as a resource for strategic planning and performs other related duties as assigned or requested. Independently handles the day-to-day operations of the GUIDE program. Managerial responsibilities will be included with this role. Provides supervision for GUIDE program dementia certified practitioners and specialty program staff members. Assists in the development of the budget and allocated funds and business plan to accomplish objectives of the GUIDE program. Collaborates with leadership on review of annual program goals, performance improvement initiatives, approval on program guidelines, procedures, and manage and review the annual staff performance evaluations. Determines priorities, policies, and procedures, to efficiently and effectively accomplish program objectives. Participates in various programmatic and outreach functions, including business development for program growth. Assist with the recruitment process for the GUIDE program. Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and department.
Patient Population
Demonstrates the knowledge and skills necessary to provide equitable care appropriate to the age of the patients served on their assigned unit. Demonstrates knowledge and related competencies of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to their age, specific needs and to provide the equitable care needed as described in departmental policies and procedures.
Employment Qualifications Required Education: Bachelor's degree from an accredited college or university in Health Care, Business Management, Nursing, or a related discipline. Preferred Education: Master's degree in Health Administration, Business Administration, Health Policy, Public Administration, Public Health, Nursing or related. Licensure/Certification Required:N/A Licensure/Certification Preferred: Minimum Qualifications Years and Type of Required Experience Minimum of five (5) years of experience in planning, development, and administration of healthcare or business industries, including experience with oversight of budget/ fiscal management and data management and analytics. Other Knowledge, Skills and Abilities Required:
Ability to manage resources and coordinate across areas and cross functionally. Demonstrated participatory style, high energy, and a bias for action, with excellent judgment. Excellent written and verbal communication skills. Ability to facilitate groups effectively. Ability to organize, interpret, and present program data. Ability to analyze reports and use data to drive performance results. Passion for improving the lives of individuals, and families. Demonstrated ability to develop relationships with internal and community organizations and leaders. Ability to manage multiple projects and tasks with technical, analytical, and professional level work. Ability to serve as administrative lead for all meetings related to the program. Ability to exercise independent judgement and critical thinking. Excellent organization and time management skills. Able to work in a fast-paced, demanding environment and adapt to changing priorities Ability to manage performance evaluation for assigned staff. Enhances professional growth and development through participation in educational programs, reviewing current literature, and attending in-service meetings and workshops.
Years and Type of Preferred Experience Seven (7) years progressive experience with developing and coordinating programs in health care or business industries. Experience in an Academic Medical Center environment. Cultural Responsiveness Other Knowledge, Skills and Abilities Preferred: Working Conditions Physical Requirements Physical Demands: Work Position: Additional Physical Requirements/ Hazards Physical Requirements: Hazards: Mental/Sensory -Emotional Mental / Sensory: Emotional: EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
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Virginia Commonwealth University Health Systems
May 22, 2025