Field ISP Engineer - Pacific Time Zone

Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Field ISP Engineer to beresponsiblefor engineering and implementing inside plant construction activities using industry standards and best practices.This includes the installation of space, power, 3rd party fiber ties, and other activities as needed to support network growth and customer equipment throughout Zayo's network.

NOTE: We are looking for a remote Engineer that is located in the Pacific Time Zone, preferably. Central Time zone may work. No Eastern Time Zone.

Responsibilities:

• Ownership and close knowledge of multiple orders (50+ at a time) while driving on-time and quality driven installations.

• Design, coordinate, and implement space/power installation projects for Zayo network growth and customer orders.

• Maintain cost effective installation designs in support of capacity requirements that also adhere to industry standards.

• Ensure an accurate scope of work and/or close out package is created, reviewed, and uploaded prior to releasing to the assigned project manager for completion.

• Attend weekly sync calls with assigned project manager and leadership to review in-flight projects, and to update weekly reports that detail the status of those projects.

• Attend daily calls with internal/external partners are normal to manage critical path items that could jeopardize delivery timelines.

• Perform space/power capacity checks with cost estimates for pre-sales support.

• Establish project timelines with your assigned project manager that are actively managed and communicated to internal/external stakeholders on a weekly basis.

• Review incoming order requests for completeness and accuracy.

• Work cross-functionally to drive delivery with assigned project manager as well as Zayo teams in:field operations, outside plant, fiber engineering, service delivery, real estate, circuit design, pre-sales support teams, external vendors, and occasionally with end customers directly.

• Engage external installation contractors and equipment distributors to request quotes in support of installation projects.

• Track projects to ensure they adhere to installation standards, are on-time, and within the forecasted budget.Updates for each project to be provided on a weekly basis at minimum.

• Serve as a point of contact for your assigned area within Zayo's network for responding to ISP related activities, and any related problem-solving needs.

• This position may require 10-20% travel.

Qualifications:

• Bachelor's degree in telecommunications, engineering or central office installation.

• Minimum of five (5) years telecommunications and/or engineering experience preferred.

• Demonstrated working knowledge of space, power, and fiber capacity builds.

• Communication skills are essential as this role demands constant interaction with the assigned project manager, ISP management, and internal/external partners.

• Ability to manage tight/aggressive timelines and schedules.

• Organizational skills and attention to detail are a must.

• De-escalation skills.

• Demonstrated investigational and problem solving skills.

• Proficient with MS Word, MS Excel, MS Power Point, and Google Sheets.

• Understanding of ISP project dependencies as well as the ability to make effective decisions based on industry standards and best practices are essential.

• Familiar with facets of ISP order management including: quoting, installation, and delivery.

• Working knowledge of MetaSolv (M6), Visio, SalesForce, and SiteTracker.

• Business minded and able to maintain a commercial focus.

• Previous telecommunications installation experience is a huge plus.

Estimated Base Salary Range: $78,500 - $112,100 USD/annually.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.