New

IT Support Analyst (Part Time)

TEKsystems
$21.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Santa Clarita
May 22, 2025
Description: This is a Part-Time position looking for an individual who can work 1 day per week preferably on Mondays, 1st shift hours for 8 hours. The IT Support Analyst works with computer users from the business to diagnose and resolve computer problems in a prompt and timely manner. This person will escalate requests or issues to the appropriate technical person within IT and determine appropriate priority level. This individual needs to have passion for the internal customer and be able to relate to a non- technical user in a professional manner. IT Support Representatives are responsible for documenting new solutions to problems and training end users as well as peers on appropriate solutions. Responsibilities include working with IT user technologies such as Personal Computers, mobile devices, the Google Apps collaboration environment, video conferencing solutions, etc. Essential Duties and Responsibilities * Identifies hardware problems and determines the most efficient & cost effective way to resolve using systematic troubleshooting approach, technical documentation, and maintenance procedures * Reports all recurring problems that aren't being resolved effectively to appropriate network engineer to initiate prevention procedures & update documentation accordingly * Coordinates repairs for damaged equipment according to equipment warranties with a limited amount of downtime * Coordinates replacement or loaner equipment as needed * Installs and tests equipment at user site * Escalates problems/issues to the technical lead or department manager as appropriate * Meets all service performance operational goals as defined by the department for Ticket SLAs Response time via phone, on-site visit, callbacks, escalations, etc. Work hours Company assets * Maintain awareness of related IT programs and projects to ensure that common goals and objectives are met. * Support non standard applications that are critical for the business as defined per IT management * Responsible for troubleshooting problems with network environment (computer and printer connectivity) and escalating to Engineers if problem cannot be resolved locally * Act as a technical resource and IT business partner to internal users to address and resolve inquiries and problems Additional Skills & Qualifications * Associate Technical Degree or higher * Minimum 2 years of technical support experience. * General customer service experience * Ability to occasionally work nights and weekends * Demonstrated experience in Windows OS and corporate network environment Pay and Benefits The pay range for this position is $21.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Santa Clarita,CA. Application Deadline This position is anticipated to close on Jun 4, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.