S125 Service Associate

Are you a S125 Service Associate looking to join one of the top companies in the Business Process Outsourcing industry?

Are you looking to further your career and grow?

Do you have Client or customer service experience?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work onsite with our client in Rochester, NY. Interested?

Here's what you'd do:

• Under a significant level of guidance and direction, provides customer service for the client's products in the S125 Client Service Center.
• Uses prescribed guidelines to ensure good customer relations are maintained and participant and client claims and complaints are resolved fairly, effectively, and by the client's policies and procedures.
• Handles inbound calls from active and terminated participants/clients' employees.
• Handles inbound calls from client/employer plan administrators.
• Provides education on S125 products, client's policies & procedures, or IRS guidelines & regulations.
• Escalates tasks or documentation to other teams within the client.
• Develops and maintains a basic working knowledge of the client's products.
• Uses systems and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Documents all interactions, performs data entry, and maintains good prioritization and organization.

Here's what you'll get:

Pay: $18/hr.

Hours: 40 hours/week.

Length: Temp (6 Months).

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum of 1 year of Client or customer service experience.

• Associate Degree.
• Contact center or call center experience.
• Employee benefits, health insurance, or claims experience.
• Research and problem-solving skills.
• Good computer skills and the ability to multitask across multiple screens.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.