Senior Service Field Engineer (Canon Lithography Equt)

Description

Acara Solutions has been providing semiconductor and other advanced manufacturing firms across the U.S. with our engineering and professional staffing services for over 60 years. Our semiconductor lithography machine client is looking for a Track (coater/developer) TEL/DNS field service engineer to join their organization as a direct salaried employee.

Ideally the candidate can work from their San Jose, CA plant, but working from home anywhere in the U.S. is acceptable. Extensive traveling to customers is required.

The basic function of the Senior Field Engineer is to perform and support customer
equipment service projects and service requirements, ensuring they are repaired in a timely
manner while maintaining company's highest quality standards with available resources. The day-to-
day interfacing and updates to customers and the service department manager.
To provide onsite service support and expertise to customers and Service Technicians in
diagnosing, analyzing, installing, servicing, and maintaining Canon photolithography equipment
(steppers and scanners) while keeping with operational goals, objectives, policies and training
procedures.

RESPONSIBILITIES AND DUTIES
To provide technical onsite and phone support to customers and junior Service Technicians in
the installation, service and maintenance of Canon photolithography (steppers and scanners)
equipment.
Provide accurate and detailed daily pass downs when working at customer sites.
Provide formal and informal customer training onsite when needed.
To ensure service tooling and testing equipment is maintained in good operational and accurate
manner.
To share professional service skills with other service technicians.
To meet or exceed all project/service budget and profit objectives.
Maintain the highest possible established quality assurance standards.
Develop and/or implement service procedures with the Service Manager and other Service
Technicians.
Maintain awareness of all technical related trends, advances and improvements and determine
the activities that could affect the Service Department.
Continually strive to maintain state of the art technical knowledge of the business and semiconductor
industry.
Always interface with customers in a professional manner even in stressful situations.
Continually solve problems as they arise. Function as a troubleshooter, resolving all potential
problems before they can have a negative effect on the Company's operational efficiency and
reputation.

Consult with the customer and technicians and use proper judgment when replacing parts (not to
replace parts too soon or too late).
Meet with customers, as needed, regarding questions, specifications proposed/actual schedules
and daily updates with written pass downs.
Be alert to customer opportunities to provide/change equipment, spare parts, upgrades and
services currently not provided, which can benefit the company.
Respects and maintain the confidentiality of company information
To ensure field reports are accurate and complete.
To perform any other duties that may be assigned from the Service Manager.
Maintained a positive company image when interfacing with customers and vendors.

Job Requirements

Required Skills / Qualifications:

Ideally a Bachelor's degree in Electronics/Mechanical Engineering. But they will consider candidates without the degree as long as they have significant Canon machine experience.

Min 4 years of post related work experience in a maintenance/service capacity in the installation and servicing of Canon steppers and/or scanners.

Skills, Knowledge and Abilities:
* Skilled in the use of a PC along with Microsoft Office applications.
* Ability to lead the coordination effort of equipment installations, and repair projects.
* Must have the knowledge to identify and prioritize operational, personnel problem areas, and
the ability to solve problems and execute policies and procedures.
* Must be skilled in the use of hand tools, electronic tools, gauges and equipment.

Additional:

Willingness to travel to clients throughout the country and at times internationally.

Valid driver's license and passport

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.