Child Support Staff Development Specialist-Hybrid Work Model

Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence and stability of individuals and families.

Our Vision: To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach)

ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with a mindset focused on family-centered program design, continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long term stability and sustainability.

The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse and building strong communities.

This position plans, develops, organizes, and delivers a comprehensive staff development and training program for all levels and positions within Child Support Services.

* Develops and implements training programs for all Child Support positions and functions.

* Administers effective and high-quality training for new and existing workers on a regular and consistent basis. Tracks progress and completion of training.

* Assesses employees' needs for training and development. * Identifies specific topics and opportunities for continued learning. Develops and delivers trainings on identified topics.

* Keeps abreast of system and regulation changes pertaining to Child Support. Ensures the County training is up to date and relevant to current regulations and practices. Assesses current curriculum and makes changes accordingly.

* Serves as the initial point of contact for staff for program and system specific questions. Interprets rules and regulations for staff and provides clarification of rule changes. Advises and coaches staff regarding effective methods of dealing with difficult cases.

* Works closely with the management team regarding ways to increase staff morale and employee engagement

* Participates in hiring process, interviews and shares feedback on candidates as requested. Collaborates with supervisors by providing input on staff's learning progress, performance, potential promotions, and possible disciplinary actions when appropriate. Assists supervisors with developing a personalized learning plan for performance improvement if needed

.* Serves as a back-up to the ACSES Liaison.* Assists Administrator and Supervisors with monthly quality assurance samples.

* Provides ongoing analysis of child support monthly monitoring reports in order to identify and implement training opportunities to increase compliance with State goals.

* Interacts with stakeholders at the State level regarding the Child Support program.

* Attends Child Support management meetings and may attend State Child Support meetings.

Skills, Abilities and Competencies:

* A thorough knowledge of Child Support laws, rules, and regulations and the Child Support Enforcement System (ACSES)

* The ability to utilize appropriate software Automated Child Support Enforcement System (ACSES), Word, and Outlook

* Ability to formulate solutions to complex problems relating to the work of Child Support Services

* Ability to assess, develop and deliver effective training to a diverse workforce* Experience and/or knowledge of the Two-Generation Approach* Knowledge of court procedures, documents, legal terminology, methods of manual and automated enforcement, and establishment.

* Knowledge of TANF (Temporary Aid to Needy Families) and Foster Care rules and regulations in relation to Child Support.

Behavioral Competencies (these are required for all positions at ACG):

Accountability Accessibility Inclusivity Integrity

Education and Experience:

* An associate's Degree in social work, public administration, or a related field is required.

* Four (4) years of experience in the Legal field (Courts, Probation, Paralegal, Child Support Enforcement) and/or Human Services, Human Resources, Teaching, Training, Collections or other positions that require legal/court knowledge is required.

* An equivalent combination of education and work experience that satisfies the job requirements may be sufficient.

Preferred Education and Experience:

* Extensive knowledge of the Child Support program

* High-level experience using the Automated Child Support Enforcement System

* Past experience training on Child Support procedures.

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
• Possession of a valid Class "R" Colorado Driver's License or the ability to obtain one within two weeks of employment.

Post-Employment Requirements:

• Security clearance required: will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check.

WORK ENVIRONMENT:

* Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:

* Spends 50% of the time sitting and 50% of the time either standing or walking.

* Occasionally lifts, carries, pulls or pushes up to 10 lbs.

* Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.

* Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.

* Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.

* Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.

* Visual capacity enabling constant use of computer or other work-related equipment.

** In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.