New

Operations Analyst

Spectraforce Technologies
United States, South Carolina, Columbia
May 22, 2025
Role Name: Operations Analyst Location: Columbia, SC 29229 Work Environment: Onsite (possibility of converting into remote) Schedule: Mon to Fri, 8:30am - 5pm (OT required as per business needs) Contract length: 3 months assignment with possible conversion Job Summary: Duties/About the role: Under general supervision, analyzes proposed policies, procedures, forms, and reports. Recommends operational improvement through standardization, simplification, discontinuance and other methods. Recommends installations of new systems/procedures. Reviews organizational functions and structure to avoid overlapping or duplication. May provide security administration to application supported by area when the appropriate written and approved request is received. Day to Day: 30% Evaluates existing procedures and processes to make recommendations for improvement. Monitors reports to assess the impact of performance on key measures. Provides reports and/or analyses of internal performance metric for various projects as well as for individual performance against those metrics. 20% Assists in the implementation and maintenance of systems or processes to include testing. May manage and relay the purpose, scope, and status of each implementation to management. 20% Develops and maintains written procedures within departmental and organizational standards. May document and streamline automated procedures into end-user training material. 10% Conducts workflow and process audits of staff and reference materials as needed. Works with staff and manager to research and document errors, progress, performance or other metrics to assess efficiency. Provides training for new employees and ongoing training as workflow efficiencies are revised. 10% Generates data to prepare reports and maintain databases and/or requests reports on specific statistics in order to analyze trends. Maintains area reports. Quality check records affecting accuracy of reports by researching and testing processes and methods. 10% Maintains close contact with management to provide updates on any issue/projects. Completes special projects and informs management of any trends or changes in statistical reports. May serve as liaison between the department and other internal/external groups. Team Info: The Complex Inquiry Team is a small yet impactful team. With only 7 members we support all Lines of Business and have both internal and external customers. Our duties include benefit management, departmental resource management and facilitating conversations between Treating Physicians and company employed Physicians. Any extra/additional job info: NA Job Requirements: Required Experience: 2 years of data analysis or related operations experience. Required EDU: Bachelor's degree or Associate Degree and 2 years of project management, data analysis, business planning or other job related experience OR 4 years combined education and job related experience. Required Certification or licenses: NA Required Software and Tools (Hands on experience required): Microsoft Office Soft skills: Initiative o Excellent written and verbal communication skills o Time and productivity management o Emotional intelligence Nice to have/Preferred skills: Data analysis, Project coordination, Critical Thinking, Excel Preferred Education: Bachelor's degree-in Business, Healthcare or other job related field. Preferred Work Experience: 2 years-of healthcare or insurance data analysis experience.