New

Permit Supervisor

City of Allen
$2,219.47 - $3,218.40 Biweekly
medical insurance, dental insurance, vision insurance, vacation time, paid holidays, sick time, retirement plan
United States, Texas, Allen
May 22, 2025
Description HIRING RANGE: $2,219.47 - $2,718.94 Biweekly FULL SALARY RANGE: $2,219.47 - $3,218.40 Biweekly The City: With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, excellent educational institutions, and quality of life make it the ideal place to work, live, and play. The City of Allen has something to offer for everyone. The City's Mission is "To achieve excellence in managing the development of the community and providing city services so that conditions of living and public confidence are continually enhanced." Our employees serve the citizens of Allen with the PRIDE values. We do "Work that MATTERS! " People First-Giving priority to others Respect- Treating others with courtesy and dignity Integrity-Serving with honesty, trust, and hard work Deliver- Following through on commitments while exceeding expectations Excel- Creating an innovative and improving work environment The Position: This position aims to ensure compliance with building and safety codes and standards, and permit processes to operate efficiently. This is accomplished by supervising permitting staff, processing permits, tracking and issuing building permits, certificates of occupancy, contractor registrations, and health permits. Other duties include training staff, ensuring department policies and procedures are adhered to, assisting the Building Official with various projects, and coordinating with other departmental staff in order to serve internal and external customers. This position provides direction to other employees. Essential Functions This information is intended to describe the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent. Supervises permitting staff by organizing and prioritizing staff duties, delegating assignments, conducting performance evaluations, coordinating and implementing staff training, ensuring policies and procedures are followed, and recommending hiring, termination, and disciplinary action. Oversees and conducts permit activities by accepting and processing permit applications, verifying completeness and compliance with applicable Local and State requirements, reviewing, processing, and issuing permits for all types, resolving public inquiries and customer complaints. Administers and provides technical support associated with permitting activities by overseeing and coordinating public inquiries on development processes, codes, ordinances, and permit requirements, as well as generating and processing various reports and maintaining departmental permitting records. Monitors the quality and efficiency of operational activities by facilitating communication between contractors, building inspectors, plans examiners, and other departments. Enforces City codes for the health, safety, and welfare of citizens by coordinating inspections, issuing certificates of occupancy for commercial projects, overseeing the review process for over-the-counter permits, and developing permitting policies and procedures. Coordinates and ensures the maintenance and upgrading of applicable technological systems, software, and/or databases in the assigned area of responsibility. Assists with special projects as needed, including but not limited to surveys, technical analysis, special reports, etc. Job Requirements Education & Experience Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be: High School Diploma or GED, plus seven (7) years of relevant work experience in permitting and/or customer service, OR Associate's degree plus three (3) years of relevant work experience in permitting and/or customer service OR Bachelor's degree plus one (1) year of relevant work experience in permitting and/or customer service Supervisor experience is required Other combinations of education and experience may be considered. Certifications and Other Requirements Valid Class C Driver's License, and ability to obtain ICC Permit Technician Certification within twelve (12) months from date of hire. Overall Physical Strength Demands Sedentary - Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. Supplemental Information Knowledge of: Municipal permitting processes and applicable local/state codes and ordinances. Heath, safety, zoning, and occupancy regulations. Supervisory principles such as training, performance evaluation, and discipline. Customer service standards and conflict resolution techniques. Permit tracking systems and related software tools. Interdepartmental coordinator and operational workflow best practices. Skills in: Supervising and training staff while ensuring adherence to procedures. Reviewing and processing permit applications for compliance. Communicating effectively with staff, contractors, and the public. Resolving customer complaints and responding to inquiries. Managing multiple tasks, deadlines, and special projects efficiently. Using permitting software and generating reports and records accurately. * This position may close early once a sufficient number of qualified applications have been received *