Associate Director, OMS Programs

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Associate Director, OMS Programs will oversee the advising and student services efforts for the OMS Analytics and OMS Cybersecurity programs. Combined, both programs have over 8,000 students and over 6,300 graduates.

Oversee large programs with a cross-functional nature. Manage and assist with the development of these credit and non-credit programs through administrative support, recruitment efforts, data analysis, and education. This position will interact on a consistent basis with: Cross-functional teams, management, staff, faculty, and students. This position typically will advise and counsel: Institute management, staff, and faculty. This position may supervise

Job Duty 1 -
Manage all aspects of large, cross-functional credit programs (e.g., online undergraduate program, online masters degrees, professional masters degrees) and non-credit programs (e.g., professional education courses) throughout project lifecycles to ensure completion within the defined scope, quality, time, and cost constraints.

Job Duty 2 -
Compile and respond to data requests to facilitate recommendations that address potential and existing Institute- and unit-level challenges.

Job Duty 3 -
Develop data analysis, financial modeling, and benchmarking for existing and new program opportunities.

Job Duty 4 -
Design, develop and maintain tools and processes for portfolio management and enterprise-level tracking.

Job Duty 5 -
Administer credit/non-credit unit director meetings and ongoing communication.

Job Duty 6 -
Serve as the programs' main point of contact for internal stakeholders, faculty and students.

Job Duty 7 -
Develop business plans for program growth, in coordination with director of professional master's, academic program directors and faculty.

Job Duty 8 -
Produce program budgets to ensure that revenue, and expenses are accurately reflected and forecasted.

Job Duty 9 -
Perform other duties as assigned

Educational Requirements
Bachelor's Degree in related field or equivalent combination of education and experience

Other Required Qualifications
Update job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Required Experience
Eight to ten years of job related experience

Additional Preferred Qualifications
Requires experience working with academic program directors, faculty, and key stakeholders to manage and grow credit and professional Master's programs; Skills in problem solving, customer service, and developing process documentation Lead and participate in cross-functional teams in a matrix organization

Preferred Educational Qualifications
Master's Degree

Learner Centered mindset and growth approach
Experience working with online adult learners and working professionals
Experience managing a diverse team of 8-10 people
Knowledge of the full student lifecycle from prospect to graduate
Strong experience in recruitment activities and public speaking.
Strong, clear written communication
Strong Customer Service and Conflict Resolution skills
Experience providing intentional outreach and advice to increase student retention
Advanced knowledge in Banner and DegreeWorks
Experience in Salesforce CRM
Knowledge of curriculum exceptions
Experience working with an international population
Experience working in a fast-paced high-volume environment
Proficient in Microsoft Excel and compiling data analysis

SKILLS
Specialized skills required for this job: This job requires excellent communication and presentation skills. Expertise in problem solving, customer service, relationship building, project management, planning, finances, service delivery, and developing process documentation also is necessary.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

This may be a supervisory position.
This position does have financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Grade A10

Anticipated annual salary $72,783.00 to $98,986.00

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening