Charter Services Coordinator - Borgata

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
Are you looking for a dynamic position where your contributions directly impact the overall guest experience? As a Charter Service Coordinator, you'll play a key role in delivering exceptional experiences for our MGMAir guests. You'll be responsible for managing flight and hotel reservations requested by Junket Representatives, handling various operational tasks, and working closely with multiple departments to ensure smooth, seamless travel arrangements.

THE STARTING RATE:$19.00

THE DAY-TO-DAY:

• Process and confirm reservation submissions from outside rep and branch sources for flights, hotel, and special requests.

• Complete tour rooming lists, flight seating, and manifests using Excel. Prepare welomce packets and greet arriving and departing groups in the bus lobby. Update MGMAir hotline, as needed.

• Work closely with internal departments such as Front Desk, Group Desk, Front Service, VIP, Player Development, and Customer Care and external partners such as ground handling serivces, ground transportations services, and airline.

• Assist external and internal guests with all requested information and resolve any guest issues, including damage/lost luggage, service recovery, flight issues, etc. using programs such as Patron, Opera, VIPR, Microsoft Office (most notably Excel), and MGM Flight Manager.

THE IDEAL CANDIDATE:

• High School Diploma, GED or equivalent

• 3+ Years of Prior Relevant related experience or equivalent education

• Work varied shifts, to include weekends and holidays

• Customer Service Focused

• Proficient in computer-based tasks and digital tools

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on shift

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10569-8

Are you ready to JOIN THE SHOW? Apply today!